topic Re: Replacement Sky Q box with external power supply in Sky Q

Replacement Sky Q box with external power supply

Vallyp — Mon, 29 Jan 2024 15:46:43 GMT

My Sky Q box failed and the instructions to get a replacment worked like a dream. I even took note to remember to remove my card when the courier turned up to make the swap.

What I missed was the forum posts about the different power supplies, so as per some other folks I swapped the new plug and cable, but left the power supply for the courier to take away again as it wasn't obviously visable in the packaging.

Attempts to recall the courier failed, so I called Sky customer service, who were lovely but could only offer an engineer visit in 7 weeks time to hopefully bring me the missing power supply with multipin power connection. They had no 'box to tick' to ask for the power supply/cable (they could have ordered an hdmi cable though).

Sending an engineer out for this seems a crazily expensive way to get the part to me.
Does anyone know of a way to get it shipped instead?

Re: Replacement Sky Q box with external power supply

Daniel0210 — Mon, 29 Jan 2024 16:14:54 GMT

@Vallyp

This cropped up last week too. See the replies on this thread

https://helpforum.sky.com/t5/Sky-Q/V2-power-bank/td-p/4543420

Re: Replacement Sky Q box with external power supply

TimmyBGood — Mon, 29 Jan 2024 16:24:32 GMT

@Vallyp

There are multiple units on eBay ('Sky SP170' / 'Sky SP171') for about £30 if you wanted to go down that route.

I don't know what the slight difference in part number might signify though.

Re: Replacement Sky Q box with external power supply

Vallyp — Mon, 29 Jan 2024 17:14:44 GMT

Thank you for that link @Daniel0210. At least I know I'm not alone in thinking this is a tiresome waste of resource. It makes me wonder how many more will have the same challenge before the process is updated

Re: Replacement Sky Q box with external power supply

Vallyp — Mon, 29 Jan 2024 17:17:56 GMT

Thank you @TimmyBGood. I'm ok with waiting the week - it might actually do me good to reduce my viewing hours 🙂 . I just feel bad for the engineers that end up being a delivery mechanism and wonder how much other money is being wasted that could go towards keeping our subscriptions from rising further.

Re: Replacement Sky Q box with external power supply

Vallyp — Mon, 29 Jan 2024 17:19:32 GMT

I also notice that I said the engoneer would take 7 weeks! That should have been 7 days!!

Re: Replacement Sky Q box with external power supply

Chodley — Mon, 29 Jan 2024 17:36:19 GMT

I was wondering! 🙂

Re: Replacement Sky Q box with external power supply

Laing1 — Mon, 29 Jan 2024 18:05:36 GMT

@Vallyp wrote:

Thank you for that link @Daniel0210. At least I know I'm not alone in thinking this is a tiresome waste of resource. It makes me wonder how many more will have the same challenge before the process is updated

@Vallyp As i said in a post in the other thread you may not just get a power lead the engineer may provide another new box as I don't think there are many spare power leads if any for that version of Q box so its probably just as easy to replace the whole lot again

Re: Replacement Sky Q box with external power supply

Chodley — Mon, 29 Jan 2024 18:09:08 GMT

@Laing1 wrote:
@Vallyp wrote:
Thank you for that link @Daniel0210. At least I know I'm not alone in thinking this is a tiresome waste of resource. It makes me wonder how many more will have the same challenge before the process is updated
@Vallyp As i said in a post in the other thread you may not just get a power lead the engineer may provide another new box as I don't think there are many spare power leads if any for that version of Q box so its probably just as easy to replace the whole lot again

Well yeah but there's nothing to force you to put the new Q box on the shelf.

Re: Replacement Sky Q box with external power supply

Chodley — Tue, 30 Jan 2024 12:06:06 GMT

Oh... unless it is a v3 in which case its power lead won't be any good for the existing box 😆

Re: Replacement Sky Q box with external power supply

Vallyp — Wed, 31 Jan 2024 16:04:44 GMT

Thank you for all the comments! I'll post here after the engineer has visited to let you know the outcome.

Re: Replacement Sky Q box with external power supply

antonio+freire — Fri, 24 Jan 2025 16:03:25 GMT

This just happened to me..

To add insult to injury I cannot ask for an engineer until the system shows as item delivered