topic Re: Poor Sky customer service in Sky Q

Poor Sky customer service

Galrik31 — Sun, 23 Apr 2023 09:52:16 GMT

Why is it, anytime you want to report a problem to Sky, their website NEVER allows contact, their website NEVER even ASKS the question to the problem let alone answer it. It's as if they think they have thought of everything that could possibly go wrong - BUT THEY HAVEN'T...

Re: Poor Sky customer service

Mark39 — Sun, 23 Apr 2023 10:00:10 GMT

What's the problem?

Re: Poor Sky customer service

bob1234 — Sun, 23 Apr 2023 11:10:12 GMT

@Galrik31It is always best to phone, I rarely need to but have twice recently in both cases the call was answered in less time than the recording said (5 minutes) they were very polite and helpful. With the second call because of the order not being completed could not do anything but understood the problem but promised to phone back Monday at about 1300, as he was not in over the weekend.

Only time will tell if he will phone back, I will post tomorrow late afternoon to say if he did/didn't phone.

Re: Poor Sky customer service

Batter86 — Mon, 29 Jan 2024 15:25:46 GMT

They can be polite but also can be obtuse Snd disingenuous. The need to use ok snd all right in responses is irritating as we don't call if things are ok or all right - even this portal is ridiculous as it is using customer knowledge to support and subsidise Sky customer services! I find it a regular irritant

Re: Poor Sky customer service

Daniel0210 — Mon, 29 Jan 2024 15:37:21 GMT

@Batter86 wrote:

even this portal is ridiculous as it is using customer knowledge to support and subsidise Sky customer services! I find it a regular irritant

@Batter86

But no one is forcing you to view or post on a customer forum you find so irritating.

Re: Poor Sky customer service

Laing1 — Mon, 29 Jan 2024 15:47:44 GMT

@Batter86 wrote:

They can be polite but also can be obtuse Snd disingenuous. The need to use ok snd all right in responses is irritating as we don't call if things are ok or all right - even this portal is ridiculous as it is using customer knowledge to support and subsidise Sky customer services! I find it a regular irritant

@Batter86 and many companies use forums as a help to their customer services BT, Virgin and even Microsoft have forums to name a few In my opinion Sky's forum is one of the best that is around compared with the others.