topic Re: connectivity in Sky Q

connectivity

KMAC2603 — Sun, 28 Jan 2024 13:21:51 GMT

My tv says been a problem finding your sky q box on the network. I have tried everything - changed hdmi cable, switched everything off and on but still comes up with same message. Sky help absolutely useless.

Re: connectivity

oldfella — Sun, 28 Jan 2024 13:26:28 GMT

@KMAC2603 wrote:

My tv says been a problem finding your sky q box on the network. I have tried everything - changed hdmi cable, switched everything off and on but still comes up with same message. Sky help absolutely useless.

Hi @KMAC2603

Assume this your main Q box?
Try a Network Reset found in main Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: connectivity

KMAC2603 — Sun, 28 Jan 2024 13:30:45 GMT

All my equipment is sky. This is for a minibox. I reset the main sky q box first as this usually rectifies the problem. We oved tv's around last night and the problem box was working fine. Just this morning it doesn't. Have reset every piece of equipment. It tells me that the problem is with the q box?

Re: connectivity

EalingTaz — Mon, 29 Jan 2024 10:52:40 GMT

This happened to me too, out the blue. No changes to my setup/network/house/wifi at all and everything fine up til 27 Jan. Then out the blue this connectivity issue continually occuring since 28 Jan across both our mini boxes. I found the main box to be a bit slow and unusual when turning on, did you? Wondering if there's been some upgrade or something that's causing this? Really not techy so find this hugely frustrating!

Re: connectivity

EalingTaz — Mon, 29 Jan 2024 10:53:53 GMT

@KMAC2603 @oldfella

Re: connectivity

cuke — Mon, 29 Jan 2024 10:57:59 GMT

So have you all powered off your boxes, remove the mains plug for at least 20 secs and then powered back up again starting with the main box?

If there had been any update causing issues then this community would have been awash with complaints but our setup was fine this morning.

Re: connectivity

Chodley — Mon, 29 Jan 2024 12:46:01 GMT

@KMAC2603 wrote:
All my equipment is sky. This is for a minibox. I reset the main sky q box first as this usually rectifies the problem. We oved tv's around last night and the problem box was working fine. Just this morning it doesn't. Have reset every piece of equipment. It tells me that the problem is with the q box?

Do a full factory reset on the mini and re-connect it to the next closest bit of Sky kit using WPS.

Re: connectivity

Chodley — Mon, 29 Jan 2024 12:46:50 GMT

@EalingTaz Believe me, if you were techy, you'd probably find it even more frustrating.