topic Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all r... in Sky Q

My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reboots

HP6 — Sat, 27 Jan 2024 14:20:32 GMT

My tv has lost network connection so I can’t watch catch up or use any apps. I pay for Netflix which is now not available.

Have tried all reboots on router, Q box etc and pressing the flashing button. Nothing.

Tried calling and got a robot. Then directed to on line help that wasn't helpful.
My broadband is with sky and other devices, WiFi on phone etc are all ok.
is Q box broken?

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all r...

Lisa-P1987 — Mon, 29 Jan 2024 09:20:15 GMT

Hi there @HP6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

HP6 — Mon, 29 Jan 2024 09:22:53 GMT

I have now spoken to sky and they are sending a new Q box which will hopefully resolve the issue.

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

Lisa-P1987 — Mon, 29 Jan 2024 09:30:23 GMT

Thanks for letting us know, I'll close the invite 🙂

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

dsim25 — Mon, 29 Jan 2024 10:21:01 GMT

I have the same issue as this user. I have tried everything and cant get through to sky. I am close to cancelling my subscirption i have not been able to use apps or catch up for nealry 3 weeks

Can someone get in touch with me please?

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

Invisiblename — Mon, 29 Jan 2024 10:43:58 GMT

@dsim25 I've escalated this to Sky for you

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

EalingTaz — Mon, 29 Jan 2024 10:57:04 GMT

This happened to me too, out the blue. No changes to my setup/network/house/wifi at all and everything fine up til 27 Jan. Then out the blue this connectivity issue continually occuring since 28 Jan across both our mini boxes. I found the main box to be a bit slow and unusual when turning on, did you? Also same situation where this has happened out the blue?

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

Mr+Flibbles+86 — Mon, 29 Jan 2024 13:02:58 GMT

Thanks for escalating this. We’ve sent an invite to @dsim25 to chat.

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

showmyname — Mon, 29 Jan 2024 16:29:57 GMT

I too have 'probem with your satellite signal' and have spent hours following the on screen instructions, all to no avail

anyone help ?

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

Dan+sim — Mon, 29 Jan 2024 16:59:52 GMT

I have began this chat at work but now at home how can i carry on

Re: My tv has lost network connection so I can’t watch catch up or use any apps. Have tried all reb

Chodley — Mon, 29 Jan 2024 18:10:05 GMT

I would have thought the chat bubble would show on any browser as long as you are logged in