topic Re: Old Sky Q main box in Sky Q

Old Sky Q main box

jon443 — Fri, 26 Jan 2024 09:47:36 GMT

Hi there,

I have an old Sky Q 2Tb box which is pre HDR (I think it is the very first edition). Is it possible to upgrade this box? Does Sky offer any free upgrades - as it is getting very old and I am having issues that mean I have to reboot it fairly frequently.

Many thanks,

Jon

Re: Old Sky Q main box

PandJ2020 — Fri, 26 Jan 2024 09:50:02 GMT

HDR upgrade available, yes. Free? No...

There's likely to be an admin charge of around £100. Also, it's likely to be 1Tb box.

Re: Old Sky Q main box

Chodley — Fri, 26 Jan 2024 11:32:07 GMT

If the box is faulty a replacement would likely be HDR anyway.

Re: Old Sky Q main box

Laing1 — Fri, 26 Jan 2024 14:50:06 GMT

@Chodley wrote:

If the box is faulty a replacement would likely be HDR anyway.

@Chodley maybe not Skys policy used to be to swap boxes like for like if they were faulty so if non HDR then a non HDR bax would be supplied if aHDR box the a HDR box would be supplied either a V2 or V3 whether this is still the case I don't know but this was to make it fair for all

The only time a non HDR box was replaced with aHDR box was if the engineer that came to do the swap had no non HDR boxes on their van.

With doorstep swaps they may get any box as I don't think Sky know which boxes are being sent out 😂

Re: Old Sky Q main box

Chodley — Fri, 26 Jan 2024 17:12:49 GMT

Exactly 🙂