https://helpforum.sky.com/t5/Sky-Q/SkyQ-box/m-p/4547325#M628017 <P>I was on call to one of your sky techs and the call got disconnected, I missed her call backs also. I have to order a new SkyQ box (main box)&nbsp;</P> Fri, 26 Jan 2024 16:55:22 GMT DonnaH90 2024-01-26T16:55:22Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-box/m-p/4547325#M628017 <P>I was on call to one of your sky techs and the call got disconnected, I missed her call backs also. I have to order a new SkyQ box (main box)&nbsp;</P> Fri, 26 Jan 2024 16:55:22 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-box/m-p/4547325#M628017 DonnaH90 2024-01-26T16:55:22Z https://helpforum.sky.com/t5/Sky-Q/SkyQ-box/m-p/4547332#M628019 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3959282">@DonnaH90</a>&nbsp;<BR />You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.</P> <P>&nbsp;</P> <P>Sounds like you will need to instigate another call. If they arrange what's described as a doorstep box swap don't forget to remove your viewing card from the faulty one.&nbsp;</P> Fri, 26 Jan 2024 17:00:50 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ-box/m-p/4547332#M628019 Daniel0210 2024-01-26T17:00:50Z