topic Broken satellite dish in Sky Q

Broken satellite dish

Trac1-77 — Fri, 26 Jan 2024 15:31:23 GMT

I am trying to contact someone to book an engineer. My satellite dish was broken in half in the storm last Sunday.
I have tried ringing, which is automated and keeps telling me to try different things with the box.. so tried the online chat and that's the same. The box is fine, I just need a new dish. Has anyone else had the same problem. Things were so much easier when you could talk to a person!

Re: Broken satellite dish

Daniel0210 — Fri, 26 Jan 2024 15:41:10 GMT

@Trac1-77

I suppose you could try Facebook Messenger or X but best to persevere on the phone. Don't say anything when prompted and you should eventually join the queue. Obviously engineers will be busier with storm related repairs.

Re: Broken satellite dish

Digifriendly — Fri, 26 Jan 2024 16:25:20 GMT

You could try an independent installer. Probably quicker to get one than through Sky.

Re: Broken satellite dish

Daniel0210 — Fri, 26 Jan 2024 16:27:26 GMT

@Digifriendly wrote:

You could try an independent installer. Probably quicker to get one than through Sky.

@Trac1-77

But at your own expense and Sky won't refund you.