topic Re: rRe: Satalight signal in Sky Q

Satalight signal

Claudia+givans — Mon, 31 Jul 2023 14:00:22 GMT

Good evening I'm having issues with my sky and it's telling me I have no satellite signal but it was working fine before

Thank you

Re: Satalight signal

Daniel0210 — Mon, 31 Jul 2023 14:06:03 GMT

@Claudia+givans

May be connected with recent poor weather. Take a look at the troubleshooting on the appropriate section of this link. .
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish.

No satalight

Terence3 — Fri, 26 Jan 2024 16:02:13 GMT

When I try to access SKY Q, It shows a message: :Technical fault?. I tried several times to book an engineer to come and fix it, but the the telephone number (removed) doesn't exist.

Moderator note: Removed contact details.

rRe: Satalight signal

Terence3 — Fri, 26 Jan 2024 14:26:53 GMT

Same here. No sat Alight and no answer when I try to contact SKY?

They are totally unhelpful and do not show any interest in solving our problems!"

Re: rRe: Satalight signal

Daniel0210 — Fri, 26 Jan 2024 14:29:43 GMT

@Terence3
Stay on the line as long as possible and don’t hang up. An agent will eventually answer.