topic Re: Calling N.Ireland customers.. in Sky Q

Calling N.Ireland customers..

radiolistener — Thu, 25 Jan 2024 23:57:07 GMT

Here in sunny N.Ireland we have a broadband company known as Fibrus.I tried Fibrus as it was £19.99 a month,much cheaper than Sky Broadband.It worked OK for a while with very good upload and download speeds but the it began disconnecting from Sky Q on a regular basis.Rebooting the Sky Q box worked sometimes.So did rebooting the Fibrus hub but a lot of the time it involved resetting the internet connection to the Sky box.This involved entering a long mixture of caps,numbers and lower case passwords which is a drag.Fibrus tell me there is a known issue with its hub and Sky Q (now they tell me).I just wondered if any other N,Ireland contributors had the same problem.

Re: Calling N.Ireland customers..

Chodley — Fri, 26 Jan 2024 00:36:55 GMT

This is a pretty common type of problem across just about any ISP and router.

Worth trying getting a TPLink RE200 wifi extender. Has worked for a few people.

Keep the box though, just in case it has to go back 😉

Re: Calling N.Ireland customers..

radiolistener — Fri, 26 Jan 2024 10:28:28 GMT

Hi again Chodley.I raised the point because in all my years with Sky broadband I never had this problem but with Fibrus its become nearly a weekly occurrance,The thing is,other members of my family dont seem to have this problem,and theyre with Fibrus and Sky Q.The Sky box is literally 4 metres from the hub so its not a distance thing.I just wondered if any other NI customers had the same problem.

Re: Calling N.Ireland customers..

oldfella — Fri, 26 Jan 2024 10:34:45 GMT

@radiolistener wrote:

Here in sunny N.Ireland we have a broadband company known as Fibrus.I tried Fibrus as it was £19.99 a month,much cheaper than Sky Broadband.It worked OK for a while with very good upload and download speeds but the it began disconnecting from Sky Q on a regular basis.Rebooting the Sky Q box worked sometimes.So did rebooting the Fibrus hub but a lot of the time it involved resetting the internet connection to the Sky box.This involved entering a long mixture of caps,numbers and lower case passwords which is a drag.Fibrus tell me there is a known issue with its hub and Sky Q (now they tell me).I just wondered if any other N,Ireland contributors had the same problem.

Hi @radiolistener

Any possibilty to connect the Q box by Ethernet to your router?

Re: Calling N.Ireland customers..

Chodley — Fri, 26 Jan 2024 11:13:34 GMT

@radiolistener wrote:
Hi again Chodley.I raised the point because in all my years with Sky broadband I never had this problem but with Fibrus its become nearly a weekly occurrance,The thing is,other members of my family dont seem to have this problem,and theyre with Fibrus and Sky Q.The Sky box is literally 4 metres from the hub so its not a distance thing.I just wondered if any other NI customers had the same problem.

I have this theory that

It also might be worth, given your box is so near the router, splitting the 5GHz SSID to a different name just in case it's confusing the Q. Maybe your friends only see the 2.4 (which Q uses with 3rd party ISPs) as 5 is out of range?

The wifi extender thing has worked for various non-Sky ISPs. As has using ethernet instead. And rarely so has changing DNS to cloudflare or google.

Re: Calling N.Ireland customers..

radiolistener — Fri, 26 Jan 2024 17:24:05 GMT

Thanx chaps.An ethernet cable is not favourable as it would involve a cable across the living room floor.The Skybox connection is already on 2.4ghz so I'm not sure.The fact that Fibrus said that there is a conflict with Sky Q I'll take witha pinch of salt because if that were the case then anybody with Q would be affected,which is not the case.I'll let it ride for the moment and see if anyone else from N.I. has anything to add.I may return to Sky broadband as I never had this problem with them.😊

Re: Calling N.Ireland customers..

Chodley — Fri, 26 Jan 2024 17:46:54 GMT

You'll find loads of people in here with all variations of non-Sky ISPs saying the same. It's just that Fibrus don't know how to fix it so don't want the support headache. I don't think there's anything specific to NI in this.

Re: Calling N.Ireland customers..

radiolistener — Fri, 26 Jan 2024 21:10:24 GMT

Sorry Chodley I was under the mistaken belief that Fibrus was confined to N.I. I now see it also covers part of Cumbria as well.My bad.

Re: Calling N.Ireland customers..

Chodley — Sat, 27 Jan 2024 02:03:42 GMT

Not so much that, but Q with ISPs all over the UK (including BT) have the same issues.