topic Probs in Sky Q

Probs

Zoe_lioness89 — Fri, 26 Jan 2024 09:41:12 GMT

Hi ya I'm having trouble with my telly just the normal channels it keeps jumping then screen keep going blue saying there's a satellite problem but this has been going on since before Christmas I pay all the money for the channels but can't watch them ?? @

Re: Probs

PandJ2020 — Fri, 26 Jan 2024 09:50:39 GMT

Sounds like your dish alignment needs checking. You'll need to call Sky for that.

Re: Probs

GD1 — Fri, 26 Jan 2024 09:52:35 GMT

@Zoe_lioness89 Have you reported this to Sky since it started? If not Sky would not know of any issues, how much you pay is irrelevant as you've not spoken to Sky to make them aware of any issues.

You could try the steps here https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal-check-q

Re: Probs

Daniel0210 — Fri, 26 Jan 2024 10:14:25 GMT

@Zoe_lioness89
Whenever a “no satellite signal” message is displayed also check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Probs

TimmyBGood — Fri, 26 Jan 2024 11:14:55 GMT

@Zoe_lioness89

A 'satellite problem' would affect all ten-million-plus Sky satellite television subscribers, and this forum would explode.

A 'satellite dish/signal problem' affects only one household (or the users of one communal dish distribution system)

Re: Probs

cuke — Fri, 26 Jan 2024 11:17:26 GMT

It is worse if you've Virgin TV and broadband, Sky are actually the service that is least complained about

https://www.ofcom.org.uk/news-centre/2024/latest-telecoms-and-pay-tv-complaints-revealed