topic No picture in Sky Q

No picture

Ian291 — Thu, 25 Jan 2024 20:10:48 GMT

When I turn my multi box on everything works but I don't get picture. Can get tv guide and recordings but when I select them the screen goes blue

Re: No picture

Ian291 — Thu, 25 Jan 2024 20:13:39 GMT

@Ian291 wrote:
When I turn my multi box on everything works but I don't get picture. Can get tv guide and recordings but when I select them the screen goes blue. My main sky go box works fine

Re: No picture

oldfella — Thu, 25 Jan 2024 20:17:49 GMT

@Ian291 wrote:

When I turn my multi box on everything works but I don't get picture. Can get tv guide and recordings but when I select them the screen goes blue

Hi @Ian291

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

Re: No picture

Ian291 — Thu, 25 Jan 2024 20:31:35 GMT

Thanks it worked 👍

Re: No picture

Shirley11 — Wed, 07 Feb 2024 17:56:15 GMT

Still no pictures or sound saying technical fault