topic Re: unable to 'catch up' download in HD on Chanel5 in Sky Q

unable to 'catch up' download in HD on Chanel5

BabyBoomerang — Thu, 25 Jan 2024 18:40:05 GMT

I have the 'signature' TV package (no HD subscription), and am able to view/record various HD channels with this package (eg: BBC1, BBC2, ITV1, Ch4, Ch5, etc).

However, when I try to do a 'Catch Up' HD download from Ch5, it is not possible (I get an 'Press red button to upgrade your package' message.

This seems to only happen on Ch5. I can do 'Catch Up' HD downloads with no problem from the other HD channels.

What is it about Ch5 that is causing this anomaly?

Re: unable to 'catch up' download in HD on Chanel5

nigea99 — Thu, 25 Jan 2024 18:55:59 GMT

@BabyBoomerang wrote:

I have the 'signature' TV package (no HD subscription), and am able to view/record various HD channels with this package (eg: BBC1, BBC2, ITV1, Ch4, Ch5, etc).

However, when I try to do a 'Catch Up' HD download from Ch5, it is not possible (I get an 'Press red button to upgrade your package' message.

This seems to only happen on Ch5. I can do 'Catch Up' HD downloads with no problem from the other HD channels.

What is it about Ch5 that is causing this anomaly?

hi @BabyBoomerang

This is, unfortunately, normal behaviour.

Although you can watch Channel 4 & C5 live in HD you need the HD add ons to be able to download from Catch up in HD

You may wish to change youor download preference to SD :

Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: unable to 'catch up' download in HD on Chanel5

BabyBoomerang — Thu, 25 Jan 2024 19:03:37 GMT

@nigea99

As mentioned previously, this only happens on Ch5.

I can do 'Catch Up' HD downloads with no problem from the other HD channels (Ch4, etc).

Re: unable to 'catch up' download in HD on Chanel5

nigea99 — Thu, 25 Jan 2024 19:06:33 GMT

@BabyBoomerang wrote:

@nigea99

As mentioned previously, this only happens on Ch5.

I can do 'Catch Up' HD downloads with no problem from the other HD channels (Ch4, etc).

OK Maybe I was mistaken about Ch4 (perhaps they have changed policy) but I do believe this is standard with C5 downloads

Re: unable to 'catch up' download in HD on Chanel5

BabyBoomerang — Thu, 25 Jan 2024 19:13:33 GMT

@nigea99

I hear what you say, but if this is the case (?), it is extremely odd that the behaviour is only evident on Ch5.

I have tried numerous other HD channels that I am able to view/record, and they all download 'Catch Up' HD with no problem!

I have also tried numerous different programs from Ch5 'Catch Up', and they all exhibit the same odd behaviour!

Appreciate any further clarity anyone can give?