topic Re: Returns in Sky Q

Returns

Debbra — Tue, 23 Jan 2024 13:32:26 GMT

I keep getting texts regarding a return of sky q boxes, I spoke to someone in December to say we was keeping them, please could you update records to reflect this

Re: Returns

Daniel0210 — Tue, 23 Jan 2024 13:53:14 GMT

@Debbra

Presuming you've cancelled a cancellation and re-contracted I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returns

Greenfingers001 — Tue, 23 Jan 2024 14:01:22 GMT

Thanks for escalating this. We’ve sent @Debbra an invite to chat.

Re: Returns

Addie15 — Thu, 25 Jan 2024 14:02:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.