topic Re: No sound on sky q in Sky Q

No sound on sky q

KevinAndrea — Thu, 25 Jan 2024 07:23:20 GMT

Reset tv and sky q box countless time to try to fix problem. Minibox sound is fine but absolutely silent on main box. Was perfecly fine last night

Re: No sound on sky q

Quoman7 — Thu, 25 Jan 2024 08:17:46 GMT

@KevinAndrea wrote:

Reset tv and sky q box countless time to try to fix problem. Minibox sound is fine but absolutely silent on main box. Was perfecly fine last night

Hi @KevinAndrea Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: No sound on sky q

Invisiblename — Thu, 25 Jan 2024 08:28:42 GMT

@KevinAndrea Check that the HDMI cable is correctly seated at both the Sky Q & TV ends. Also (and apologies for this) make sure someone hasn't accidently muted the tv volume.

Re: No sound on sky q

KevinAndrea — Thu, 25 Jan 2024 11:44:45 GMT

Engineer coming out, all the obvious checks and full reset of box made no difference.

Re: No sound on sky q

nigea99 — Thu, 25 Jan 2024 12:11:54 GMT

@KevinAndrea

I am not sure if you have done it or not, but if not please may I suggest you do a full power down (i.e. switch of at mains or unplug) of your TV

We often find that such a power down of TVs restore sound - even when the TVs sound work with Freeview or inbuilt apps