topic Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD in Sky Q

I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Kath013 — Wed, 17 Jan 2024 07:46:10 GMT

I cannot download and watch Sky Arts Landscape Artist of the Year in SD. I get a message saying I have to upgrade my package. My package includes Sky Arts and I can watch other Sky Arts programmes in SD.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Chodley — Wed, 17 Jan 2024 07:58:57 GMT

Someone else had a similar problem with this programme the other day (though they said they could only get it in HD)

So I've escalated this. Please look out for a blue chat bubble.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Addie15 — Wed, 17 Jan 2024 08:49:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kath013.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Kath013 — Wed, 17 Jan 2024 10:40:07 GMT

Thank you all very much. I selected SD as my preference in settings and can now download the programme. I am really gratefull for your speedy responses.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Jamaica1717 — Tue, 23 Jan 2024 18:20:54 GMT

I am also having this issue, annoying as I was going to binge watch tonight

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Jamaica1717 — Tue, 23 Jan 2024 18:23:58 GMT

I'm sorted, thanks

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Chris6712 — Wed, 24 Jan 2024 17:21:06 GMT

I am also being told I need to upgrade my package to download programmes from sky arts even though I am trying to download in sd

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

Laing1 — Wed, 24 Jan 2024 17:28:30 GMT

@Chris6712 wrote:

I am also being told I need to upgrade my package to download programmes from sky arts even though I am trying to download in sd

@Chris6712

The default download setting is HD so try changing the default format to download in SD rather than just changing the programmes format to SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

TaffTee — Tue, 05 Mar 2024 18:20:03 GMT

I have just done this as well, and it worked before using Catch up, Sky Channels, Sky Arts channel.

1. Go to: Settings

2 Preferences

3. Download in: Tick box for SD untick HD.

Re: I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

sophsweet — Wed, 28 Jan 2026 21:14:22 GMT

Thank you for this. It's helped me too. I watch with subtitles and some episodes of a programme recorded without subtitles and it wouldn't honour the SD selection and asked me to upgrade. By selecting SD in. settings > preferences it allowed me access to these missed episodes.