topic Re: Cancelled sky Mini - not had return box in Sky Q

Cancelled sky Mini - not had return box

Jon87619 — Wed, 24 Jan 2024 16:21:18 GMT

Hi I've cancelled my mini box and haven't had the return box - it's been over a month.. how do I request one?

Re: Cancelled sky Mini - not had return box

Daniel0210 — Wed, 24 Jan 2024 16:26:21 GMT

@Jon87619
If you’ve successfully cancelled your Multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Cancelled sky Mini - not had return box

Jon87619 — Wed, 24 Jan 2024 16:29:02 GMT

Thanks, I've tried contacting to request a return box - but the Bot has me stuck on a möbius strip. Is there an email or chat available - I don't have the time to sit on a phone call at the mo

Re: Cancelled sky Mini - not had return box

Daniel0210 — Wed, 24 Jan 2024 16:31:11 GMT

@Jon87619

Sky don't use email for general communication. As stated the quickest way is

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Re: Cancelled sky Mini - not had return box

Laing1 — Wed, 24 Jan 2024 16:43:28 GMT

@Jon87619 wrote:

Hi I've cancelled my mini box and haven't had the return box - it's been over a month.. how do I request one?

@Jon87619 have you had an e-mail confirming you have cancelled multiscreen ?

Re: Cancelled sky Mini - not had return box

Jon87619 — Wed, 24 Jan 2024 16:46:00 GMT

I don't recall - but the charge has gone. I've found a box to return it in.
mill now mark this as answered