topic Re: Damage to my aerial in Sky Q

Damage to my aerial

BardofEly — Wed, 24 Jan 2024 16:02:40 GMT

Hi, my sky aerial has been damaged in the storm. I am still receiving a signal but the aerial is lying flat on the roof of the house and may fall any moment. Does anyone know how I report this to SKY in order to get an engineer to refix the aerial to the chimney? Thanks.

Re: Damage to my aerial

Daniel0210 — Wed, 24 Jan 2024 16:08:45 GMT

@BardofEly

Sky don't fix aerials at all. Sky Q comes via the satellite dish. Sky certainly don't affix anything to a chimney.

Re: Damage to my aerial

TimmyBGood — Wed, 24 Jan 2024 16:37:07 GMT

@BardofEly

As @Daniel0210 indicates, Sky no longer carries out chimney-mounting of dishes, and will not replace one previously erected like that. They may be prepared to re-erect it on a wall mount lower down if that's an available and viable location, otherwise you'd need to employ and pay a local independent installer.

Note that after the storms, all such people are rather busy.

Re: Damage to my aerial

Daniel0210 — Wed, 24 Jan 2024 16:39:21 GMT

@BardofEly

Note that if you get a local installer to place the dish in a location deemed unsuitable for Sky repairs the Sky engineer won't work on it.

Re: Damage to my aerial

BardofEly — Wed, 24 Jan 2024 16:53:41 GMT

Thanks Daniel0210 and Timmy,

Sorry, I meant the Sky dish rather than the aerial. It is on a mast previously attached to the chimney. The mast has come away from the chimney and the dish is lying flat on the roof. I wonder do I still need to contact a local technician or Sky in relation to this problem. When the dish was being installed it was a Sky engineer who installed the equipment. Thanks.

Re: Damage to my aerial

Daniel0210 — Wed, 24 Jan 2024 16:58:19 GMT

@BardofEly

Sky's installation policy has changed somewhat. If the chimney was chosen then that suggests there wasn't another suitable location which might be problematic.

Re: Damage to my aerial

TimmyBGood — Wed, 24 Jan 2024 17:11:07 GMT

@BardofEly wrote:

When the dish was being installed it was a Sky engineer who installed the equipment.

As @Daniel0210 indicates, that practise has ceased. Most chimneys would require a special access team rather than a loan ladder worker to reach them. and anyway aren't now considered suitable for load-bearing: as you've discovered, storm winds on a dish can be quite a load.

Re: Damage to my aerial

BardofEly — Wed, 24 Jan 2024 17:14:10 GMT

Thanks Daniel0210 and TimmyBGood. Much appreciated.