topic Re: As per when it’s windy in Sky Q

As per when it’s windy

Krankyfella — Thu, 02 Nov 2023 19:47:56 GMT

As per when it's windy, sky signal gone, none of my boxes are working but green lights are on..... maybe we will get some money knocked off our bills this time around for no service provided ... oh wait , mrs telling me off for chatting **bleep** again..

Re: As per when it’s windy

Daniel0210 — Thu, 02 Nov 2023 19:55:50 GMT

@Krankyfella

The signal may come back once the storm has passed. If not you'll need to book an engineer to check the dish alignment but I should imagine they'll be very busy.

Re: As per when it’s windy

TimmyBGood — Thu, 02 Nov 2023 20:30:29 GMT

@Krankyfella wrote:

maybe we will get some money knocked off our bills this time around for no service provided ...

No, because Sky is not responsible for ongoing preventative maintenance of your dish. They will, however, fix it for you once it is reported to them, although as @Daniel0210 indicates they are likely to be somewhat busy.

Re: As per when it’s windy

best+of+the+best — Fri, 03 Nov 2023 05:11:36 GMT

@Krankyfella wrote:
As per when it's windy, sky signal gone, none of my boxes are working but green lights are on..... maybe we will get some money knocked off our bills this time around for no service provided ... oh wait , mrs telling me off for chatting **bleep** again..

@Krankyfella but you do have a service it's called Sky Go.

Re: As per when it’s windy

Chodley — Fri, 03 Nov 2023 08:23:03 GMT

Oh "as per when it's windy" is shorthand for "as per usual, when it's windy"?

I was scratching my head for a minute there.

What's your dish mounted on? Ours seems to handle pretty strong winds without a problem.

Re: As per when it’s windy

lindeth — Tue, 23 Jan 2024 21:19:01 GMT

Hearhear. Poor satellite service for days now. Compensation due. SKY PLEASE NOTE and DO something.

Re: As per when it’s windy

Chodley — Tue, 23 Jan 2024 21:22:34 GMT

@lindeth wrote:
Hearhear. Poor satellite service for days now. Compensation due. SKY PLEASE NOTE and DO something.

Sky don't take note of posts on here. If you want to complain you have to do it via their complaints page. I suspect acts of god displacing televisual equipment might be a getout in the contract and compensation will not in fact be due but I don't know.