topic Re: Sky tv network connection in Sky Q

Sky tv network connection

Steve1703 — Tue, 23 Jan 2024 18:59:57 GMT

Hi my Sky network connection keeps dropping and will not stay connected,I have reset many times it works for about 2-5 minutes the fails again

Re: Sky tv network connection

oldfella — Tue, 23 Jan 2024 19:20:24 GMT

@Steve1703 wrote:

Hi my Sky network connection keeps dropping and will not stay connected,I have reset many times it works for about 2-5 minutes the fails again

Hi @Steve1703

Are you carrying out a Network reset on your Q box to reset it?

Re: Sky tv network connection

Steve1703 — Tue, 23 Jan 2024 19:22:55 GMT

Hi yes I am

its ok for a few minutes then drops again

ive unplugged the qbox and even changed network sockets

still does the same thing 🤷‍♂️

Re: Sky tv network connection

oldfella — Tue, 23 Jan 2024 19:25:28 GMT

@Steve1703 wrote:

Hi yes I am

its ok for a few minutes then drops again

ive unplugged the qbox and even changed network sockets

still does the same thing 🤷‍♂️

Hi @Steve1703

Who is your Broadband supplier and how far is yourQ box from the router?

Re: Sky tv network connection

Steve1703 — Tue, 23 Jan 2024 19:28:04 GMT

I am with BT

but the Qbox is hard wired

Re: Sky tv network connection

PandJ2020 — Tue, 23 Jan 2024 19:44:23 GMT

@Steve1703 wrote:
I am with BT
but the Qbox is hard wired

Has you disabled WiFi on the Q?

Re: Sky tv network connection

Steve1703 — Tue, 23 Jan 2024 19:50:06 GMT

Nope

should I?

Re: Sky tv network connection

oldfella — Tue, 23 Jan 2024 20:10:22 GMT

@Steve1703 wrote:

Nope

should I?

Hi @Steve1703

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit...

If you have Q minis on WiFi then you have to leave the main box WiFi on.