topic Re: Very slow download of uhd film on sky Q in Sky Q

Very slow download of uhd film on sky Q

Ryteee — Tue, 16 Jan 2024 21:25:52 GMT

Hi since December I cannot download and watch a UHD movie. I selected the movie then have to wait until it's downloaded 30 to 33% before it appears in recorded items to start watching. It did work fine until very recently. I have 200mbs broadband. And have tried resetting the box. Any other ideas ??

Re: Very slow download of uhd film on sky Q

Chodley — Tue, 16 Jan 2024 21:33:05 GMT

Virgin broadband?

Have you got any mini boxes?

Re: Very slow download of uhd film on sky Q

Ryteee — Wed, 17 Jan 2024 16:50:35 GMT

Yes one

Re: Very slow download of uhd film on sky Q

Ryteee — Wed, 17 Jan 2024 16:53:07 GMT

Yes Virgin broadband and one mini box

Re: Very slow download of uhd film on sky Q

Chodley — Wed, 17 Jan 2024 17:05:43 GMT

@Ryteee wrote:
Yes Virgin broadband and one mini box

Just a theory / hunch but try powering the mini off completely and resetting the network on the Q and trying again. Leave the mini off.

Are the Q and router close enough for a decent wifi connection?

Re: Very slow download of uhd film on sky Q

Ryteee — Wed, 17 Jan 2024 20:28:32 GMT

Yes within 6m I'm getting a 40- 60 mbs on the wifi that the sky box is on.
Everything worked as expected until recently. I was wondering if an update could have caused the issue.
I will give it a go then report back

thanks

Re: Very slow download of uhd film on sky Q

Chodley — Wed, 17 Jan 2024 21:30:00 GMT

No there haven't been any updates recently.

Re: Very slow download of uhd film on sky Q

Ryteee — Sat, 20 Jan 2024 16:30:20 GMT

Hi so unplugged mini then reset network on Q as instructed. I did not reconnect the mini.
unfortunately it is the same as before.
Anymore thoughts??

thanks

Re: Very slow download of uhd film on sky Q

Chodley — Sat, 20 Jan 2024 17:19:11 GMT

And the mini is switched off at the wall?

Re: Very slow download of uhd film on sky Q

Ryteee — Sat, 20 Jan 2024 18:17:37 GMT

Yes box was unplugged

Re: Very slow download of uhd film on sky Q

Chodley — Sat, 20 Jan 2024 18:45:00 GMT

Hmm

Just to check the router-internet connection I would test a direct ethernet connection. If that works well then maybe there is some conflicting wifi channel interference. You can sniff out wifi networks and see their strength and channels in use using Airport Utility on an iphone. Android will have similar.

Re: Very slow download of uhd film on sky Q

Ryteee — Sat, 20 Jan 2024 19:15:55 GMT

I'm getting 40-60mbps on the wifi the Q is connected to. The odd thing about the problem is that the movie is not playable until it's over 30% downloaded which seems to take over an hour. Before this issue the movie would play at 2or3 %.

Re: Very slow download of uhd film on sky Q

Ryteee — Tue, 23 Jan 2024 18:28:57 GMT

I have noticed that when I try to download UHD the mini is disconnected from the Q and can only be reconnected by doing a full reset.

Re: Very slow download of uhd film on sky Q

Chodley — Tue, 23 Jan 2024 18:37:22 GMT

@Ryteee wrote:
I'm getting 40-60mbps on the wifi the Q is connected to. The odd thing about the problem is that the movie is not playable until it's over 30% downloaded which seems to take over an hour. Before this issue the movie would play at 2or3 %.

Yes that's because it estimates how much it needs to buffer now so that once you start watching it won't have to pause mid-movie. The slower the download is, the bigger the percentage downloaded before it will say it's ready to start playing.

Have you tried testing a direct connection or scanning for interfering wifi networks as per above?

The mini disconnect is weird but maybe another symptom of whatever the underlying problem is.

Re: Very slow download of uhd film on sky Q

paulkerdot — Tue, 23 Jan 2024 19:28:50 GMT

Theres another thread about this. I have a 900/900 fibre connection. Im attempting to download a UHD movie just now. Its downloading between 5-10 Mb/s. Such a bad experience. Its does vary. Maybe depending on time of day. Ive had 80 -100 Mb/s just a week ago. Must be Sky skimping on their servers.

Re: Very slow download of uhd film on sky Q

Chodley — Tue, 23 Jan 2024 20:59:58 GMT

I think it's something else. Mine was ok (in terms of speed but it was unreliable) then it was properly terrible. Nothing had changed. I reconfigured the network, took the Q's wifi out of the equation. Now (for 2 years straight) it's great. UHD movie ready to play in 5 seconds. 1Gb connection. But I know some people get ok performance on wifi too.

Re: Very slow download of uhd film on sky Q

Ryteee — Tue, 23 Jan 2024 21:43:38 GMT

I'll pick up a long net work lead and try direct. I could also try a different wifi connection there are 2 on the router.
thanks

Re: Very slow download of uhd film on sky Q

Ryteee — Tue, 23 Jan 2024 21:48:41 GMT

Yes this makes it unusable. I have to download the program/film the day before l want to watch it. Thinking about ditching the whole lot ☹️

Re: Very slow download of uhd film on sky Q

Chodley — Wed, 24 Jan 2024 04:36:42 GMT

Another approach worth considering, that if it works might be a more permanent solution, is Gaz1's cheap tp-link wifi extender (RE200 I think) trick to act as a wifi relay. Has worked for a number of people solving disconnection issues.

Re: Very slow download of uhd film on sky Q

nstokes — Wed, 24 Jan 2024 13:00:15 GMT

I have been having this issue lately as well. Downloaded Fast X and look near 30 mins, dispite being on 500MB BB and all other devices and speed are fiine. Seems downloading from catch up etc is getting slower