topic Re: Sky Q not connecting to new Lit Broadband WiFi in Sky Q

Sky Q not connecting to new Lit Broadband WiFi

Nmono — Mon, 13 Mar 2023 21:03:18 GMT

we recently moved from Sky Broadband to Lit Broadband. Connected to new WiFi fine but almost every time since I've got the attached message and had to reset network connection and enter username and password again. Anyone else ever had a similar issue?

wifi works fine on other devices and sky box works fine once reconnected, just annoying.

Thanks in advance.

neil

Re: Sky Q not connecting to new Lit Broadband WiFi

Chodley — Tue, 14 Mar 2023 06:07:50 GMT

Yep. Many, many people. Had this for years with BT and now Box broadband. Gave up on wifi in the end and quality of life improved enormously.

Re: Sky Q not connecting to new Lit Broadband WiFi

bob1234 — Tue, 14 Mar 2023 07:49:16 GMT

@NmonoHave you reset everything and started again as Sky broadband and 3rd party suppliers connect differently as 3rd party only use 2.4Ghz

Here is information on how to set up Q devices
https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have

Re: Sky Q not connecting to new Lit Broadband WiFi

Tony123456789 — Tue, 23 Jan 2024 14:15:15 GMT

I know of at least 3 people who have recently transferred to Lit Broadband and have this issue. At best they can connect their main box but not the mini boxes. It seems the Lit Router only allows one box at a time to connect which sounds mad.

Re: Sky Q not connecting to new Lit Broadband WiFi

Chodley — Tue, 23 Jan 2024 17:43:53 GMT

Can't believe that