https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-won-t-connect-to-new-broadband-router-supplier/m-p/4544557#M627459 <P>Hi just changed from Sky broadband to a new supplier as the costs are much dearer. I suspect as my Sky contract is valid for another month, that could be the problem?</P><P>I am unable to connect the SKY Q box to my new broadband supplier. The box recognises that I have an internet connection but it refuses to connect after putting in the passord - which is not a quick process.</P><P>Like other Sky customers it is frustrating that we can't actually speak to someone to resolve the problem, the virtual assistant is time consuming and hopeless.</P> Tue, 23 Jan 2024 17:35:57 GMT mfb4138 2024-01-23T17:35:57Z https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-won-t-connect-to-new-broadband-router-supplier/m-p/4544557#M627459 <P>Hi just changed from Sky broadband to a new supplier as the costs are much dearer. I suspect as my Sky contract is valid for another month, that could be the problem?</P><P>I am unable to connect the SKY Q box to my new broadband supplier. The box recognises that I have an internet connection but it refuses to connect after putting in the passord - which is not a quick process.</P><P>Like other Sky customers it is frustrating that we can't actually speak to someone to resolve the problem, the virtual assistant is time consuming and hopeless.</P> Tue, 23 Jan 2024 17:35:57 GMT https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-won-t-connect-to-new-broadband-router-supplier/m-p/4544557#M627459 mfb4138 2024-01-23T17:35:57Z