topic Sky Q Free upgrade offer in Sky Q

Sky Q Free upgrade offer

Alan95 — Tue, 23 Jan 2024 14:27:15 GMT

Had a letter November 2023 offering to upgrade me to a Sky Q box free of charge, quick and easy all I have to do is call a number .

An absolute nightmare as the automated voice doesnt recognise anythig i say and eventually ends the call. Have spoken to virtual assistant online and IT can't get me to the right department or a human being.

Has anyone had this issue and can tell me if there is an easier way to get the upgrade ?

Re: Sky Q Free upgrade offer

Daniel0210 — Tue, 23 Jan 2024 14:31:01 GMT

@Alan95

Did you call the dedicated number on the letter?

Re: Sky Q Free upgrade offer

nigea99 — Tue, 23 Jan 2024 15:08:39 GMT

@Alan95 wrote:

Had a letter November 2023 offering to upgrade me to a Sky Q box free of charge, quick and easy all I have to do is call a number .

An absolute nightmare as the automated voice doesnt recognise anythig i say and eventually ends the call. Have spoken to virtual assistant online and IT can't get me to the right department or a human being.

Has anyone had this issue and can tell me if there is an easier way to get the upgrade ?

hi @Alan95

The only way to take up th eoffer is to call - as @Daniel0210 indicates we believe the best number is the one on the letter

BTW You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q