topic Re: Mini box in Sky Q

Mini box

Pirasa — Tue, 23 Jan 2024 13:29:38 GMT

Hi,I have cancelled my q mini box and some other sky feature however I then have re subscribed myself to new contract with mini box.

I keep getting an e mail to send my mini box back which doesn't make sense since I have a new deal.

what shall I do?

Re: Mini box

nigea99 — Tue, 23 Jan 2024 13:39:38 GMT

@Pirasa wrote:

Hi,I have cancelled my q mini box and some other sky feature however I then have re subscribed myself to new contract with mini box.

I keep getting an e mail to send my mini box back which doesn't make sense since I have a new deal.

what shall I do?

I have escalated your post to a SKY support team, who, hopefully, will be in touch & should be able to advise / assist you.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Mini box

Mr+Flibbles+86 — Tue, 23 Jan 2024 14:12:48 GMT

Thanks for escalating this. We’ve sent an invite to @Pirasa to chat.