topic Re: Returned equipment in Sky Q

Returned equipment

Lindane50 — Tue, 23 Jan 2024 12:00:00 GMT

Hi,

I have returned my dead mothers sky mini box. I have received a text today to say to send it back. I did this 2 weeks ago.
I do not want to be charged for equipment that has already been sent back.

i am still a sky customer.

Re: Returned equipment

Daniel0210 — Tue, 23 Jan 2024 12:02:05 GMT

@Lindane50

Sorry for your loss.

Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returned equipment

Lindane50 — Tue, 23 Jan 2024 12:44:58 GMT

Hi,

thank you for your reply!

I know where I posted it from... but I cannot remember what I did with the receipt.

Can I ask if it's the procedure to send a text, even if there is a backlog?

Also is it sky or the processing company that sent the notification?

I hope you can understand that this is stressful at this time!

Re: Returned equipment

Daniel0210 — Tue, 23 Jan 2024 12:51:05 GMT

@Lindane50
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment

Lindane50 — Tue, 23 Jan 2024 13:03:48 GMT

Really appreciate your help!
Thank you so much!

Re: Returned equipment

Greenfingers001 — Tue, 23 Jan 2024 13:07:17 GMT

Thanks for escalating this. We’ve sent @Lindane50 an invite to chat.