topic Re: Apple TV issues in Sky Q

Apple TV issues

Justin9 — Mon, 15 Jan 2024 21:31:56 GMT

Why does my Apple TV app through sky q only output in stereo

im using a Denon Dolby Atmos system

Re: Apple TV issues

maxcxa — Mon, 22 Jan 2024 18:47:52 GMT

I'm having the same issue. Seems like it's not supported on the sky version of the Apple TV app, which for me makes it useless. More and more I think I should be getting rid of my Sky subscription. This is an easy fix.

Re: Apple TV issues

Justin9 — Mon, 22 Jan 2024 20:39:52 GMT

Thank you for your reply it does seem ridiculous

I have been having a few different issues recently because the sky glass tv hasn't got a good enough picture quality which makes no sense, so I sent it back and tried to change to the puck but they wanted to charge me when it's free to a new customer

also my broadband is £12 per month cheaper if you are a new customer I have been with sky 23 years it's the first time I have been disappointed

Re: Apple TV issues

maxcxa — Mon, 22 Jan 2024 22:03:59 GMT

Very frustrating. Based on my research, I'm going to buy an Apple TV 4K and use streaming platforms through that. That will be able to pass through the sound in the correct format (I also have a Denom atmos set up), plus it sounds like picture quality is slightly better when not using the Sky Q box (which is my case). All a bit annoying given how much Sky charge.

Re: Apple TV issues

Justin9 — Mon, 22 Jan 2024 22:43:57 GMT

It's definitely worth looking at

it will be interesting to see if sky monitors our conversations and learns from them

Re: Apple TV issues

simon194 — Tue, 23 Jan 2024 09:37:05 GMT

@maxcxa wrote:
I'm having the same issue. Seems like it's not supported on the sky version of the Apple TV app, which for me makes it useless. More and more I think I should be getting rid of my Sky subscription. This is an easy fix.

The Apple TV app has always only supported 2 channel audio as far as I can remember. Unfortunately it's Apple's decision not to support multichannel audio on the Sky platform.

It's always going to be a better option using a different platform because most of the Apple TV content is in Dolby Vision and Atmos. In fact, using any streaming app available on Sky Q is better on other platforms.

Re: Apple TV issues

Justin9 — Tue, 23 Jan 2024 10:08:36 GMT

Thank you for your reply

I think with today's technology it's very disappointing it's annoying because it's handy having it all in one place

Re: Apple TV issues

Jones_The_Cat — Tue, 23 Jan 2024 10:18:47 GMT

@Justin9 wrote:
Thank you for your reply
I think with today's technology it's very disappointing it's annoying because it's handy having it all in one place

Sky's marketing has largely always highlighted the convenience of its services, as you say, of having it all in one place. This has been carried through from Q to Glass and Stream. They've never actually advertised it as being the best quality.

Convenience is more appealing to most customers than quality, and Sky TV, being a mass market product, would struggle to make as much profit as they currently do if they also had to offer it on the best quality hardware with every frame rate, audio codec and HDR option known to humankind.

Re: Apple TV issues

Justin9 — Tue, 23 Jan 2024 11:52:21 GMT

I do appreciate that but sky already has that technology in place

Netflix and Disney has better sound and picture quality through sky so there is no reason why apple can't

but obviously it is an issue so the answer is to not have apple through sky

Re: Apple TV issues

Jones_The_Cat — Tue, 23 Jan 2024 11:57:09 GMT

@Justin9 wrote:
I do appreciate that but sky already has that technology in place
Netflix and Disney has better sound and picture quality through sky so there is no reason why apple can't
but obviously it is an issue so the answer is to not have apple through sky

Not strictly true. Sky Q has never been capable of outputting Dolby Vision from any of its apps so those with a Dolby Vision capable TV miss out on the best quality.

Re: Apple TV issues

Justin9 — Tue, 23 Jan 2024 12:27:28 GMT

Sorry yes you are correct but I haven't been discussing Dolby Vision it's been more about apple only outputting in stereo when for example Disney can output Dolby Atmos through sky

so why can't Apple

Re: Apple TV issues

TimmyBGood — Tue, 23 Jan 2024 12:56:03 GMT

@Justin9 wrote:

Disney can output Dolby Atmos through sky so why can't Apple

Because Apple is primarily a hardware manufacturer and would prefer people to buy its own shiny toys with their very nice profit margin?

Re: Apple TV issues

Jones_The_Cat — Tue, 23 Jan 2024 12:39:05 GMT

@Justin9 wrote:
Sorry yes you are correct but I haven't been discussing Dolby Vision it's been more about apple only outputting in stereo when for example Disney can output Dolby Atmos through sky
so why can't Apple

Possibly because Apple sell their own streaming hardware (Apple TV 4K box) and would obviously prefer their content to be viewed in the best possible quality via that? Disney+ and Netflix are just streaming apps with no links to particular hardware.