topic I have lost multiple channels. in Sky Q

I have lost multiple channels.

Ash91 — Mon, 22 Jan 2024 20:51:38 GMT

I have lost multiple channels including itv. Even my scheduled recordings don't record, I've tried hd, normal and +1. On my tv guide there is a blank line next to these channels. I also have no access to sky witness, gold, itv2, sky documentary's, discovery and many more

Re: I have lost multiple channels.

oldfella — Mon, 22 Jan 2024 20:55:04 GMT

@Ash91 wrote:

I have lost multiple channels including itv. Even my scheduled recordings don't record, I've tried hd, normal and +1. On my tv guide there is a blank line next to these channels. I also have no access to sky witness, gold, itv2, sky documentary's, discovery and many more

Hi @Ash91

Maybe the wind has slightly moved your dish.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Re: I have lost multiple channels.

TimmyBGood — Mon, 22 Jan 2024 20:55:46 GMT

@Ash91

If that remains the same after a full main box reboot (off at the mains and on again) then it's likely to be because the dish is out of alignment: not surprising given the wind recently. You'll need to book a Sky installer, but they are rather busy.

Given scheduled recording requires signal reception, that would also not be surprising.