https://helpforum.sky.com/t5/Sky-Q/Returned-mini-box/m-p/4543702#M627291 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956135">@Geoff24</a>&nbsp;<BR />You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.</P> <P><BR /><STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Mon, 22 Jan 2024 19:45:15 GMT Daniel0210 2024-01-22T19:45:15Z https://helpforum.sky.com/t5/Sky-Q/Returned-mini-box/m-p/4543699#M627289 <P>I keep receiving emails and texts messages telling me to send back my mini box 4 weeks after you have received it according to the royal mail tracking number. Why is this.&nbsp;</P> Mon, 22 Jan 2024 19:38:23 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-mini-box/m-p/4543699#M627289 Geoff24 2024-01-22T19:38:23Z https://helpforum.sky.com/t5/Sky-Q/Returned-mini-box/m-p/4543702#M627291 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956135">@Geoff24</a>&nbsp;<BR />You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers.</P> <P><BR /><STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Mon, 22 Jan 2024 19:45:15 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-mini-box/m-p/4543702#M627291 Daniel0210 2024-01-22T19:45:15Z