topic Re: Can't series link Channel 5 in Sky Q

Can't series link Channel 5

Davywavy10 — Fri, 20 Oct 2023 19:25:06 GMT

I've the basic Sky package & have been trying to series link & record various programmes on channels that are in the package. When I try to play or record a previous episode from a series I'm watching, it says I can't and I need to upgrade & to press the red button, when in actual fact I should be able to. I've gone through all the online help and even replaced the SkyQ box, but it's made no difference. Does anyone have any idea what I should do to fix this as it's so annoying!

Many thanks

Re: Can't series link Channel 5

oldfella — Fri, 20 Oct 2023 19:28:15 GMT

@Davywavy10 wrote:

I've the basic Sky package & have been trying to series link & record various programmes on channels that are in the package. When I try to play or record a previous episode from a series I'm watching, it says I can't and I need to upgrade & to press the red button, when in actual fact I should be able to. I've gone through all the online help and even replaced the SkyQ box, but it's made no difference. Does anyone have any idea what I should do to fix this as it's so annoying!

Many thanks

Hi @Davywavy10

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Can't series link Channel 5

Davywavy10 — Mon, 22 Jan 2024 17:54:03 GMT

It worked! Thanks so much. When I googled before I ask on here nothing came up. It's not exactly easy to figure something like that out so I don't know **bleep** Sky thought I could work that out on my own!