topic Re: Shambles Netflix in Sky Q

Shambles Netflix

Ianren — Mon, 22 Jan 2024 16:43:50 GMT

I purchased Netflix through my q box on Sunday @11am. I don't get the activation screen and have spent 5 hrs talking to different call handles (who are clearly reading a script) first call cop out wait a couple of hours and I will call you back! No return call..2nd cop out we need to wait 24hrs ring back tomorrow 3rd cop out it's your password we need to reset it ( but the same password works on my app) 4th cop out I will transfer you to Netflix (I don't have a Netflix account it's through sky. Last cop out we will remove it!!! I want to use Netflix but sky clearly need better customer services. What a waste of my time and effort!!!

Re: Shambles Netflix

oldfella — Mon, 22 Jan 2024 16:49:32 GMT

@Ianren wrote:

I purchased Netflix through my q box on Sunday @11am. I don't get the activation screen and have spent 5 hrs talking to different call handles (who are clearly reading a script) first call cop out wait a couple of hours and I will call you back! No return call..2nd cop out we need to wait 24hrs ring back tomorrow 3rd cop out it's your password we need to reset it ( but the same password works on my app) 4th cop out I will transfer you to Netflix (I don't have a Netflix account it's through sky. Last cop out we will remove it!!! I want to use Netflix but sky clearly need better customer services. What a waste of my time and effort!!!

Hi @Ianren

Assume you are using the following procedure?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Shambles Netflix

Ianren — Mon, 22 Jan 2024 16:50:56 GMT

I am... just no activation screen

Re: Shambles Netflix

oldfella — Mon, 22 Jan 2024 16:59:26 GMT

@Ianren wrote:

I am... just no activation screen

Hi @Ianren

Exactly what happens when you select a Netflix Show?

Press Home on your Sky Q remote then scroll to On Demand
Scroll to Netflix and select any Netflix show
Follow the on-screen instructions

Re: Shambles Netflix

Ianren — Mon, 22 Jan 2024 17:11:30 GMT

I get sign in or join now. That's it . Apart from privacy and help. Which don't help. 🤦‍♂️ I have tried signing in with email and password and it's saying no account found

Re: Shambles Netflix

oldfella — Mon, 22 Jan 2024 17:28:24 GMT

@Ianren wrote:

I get sign in or join now. That's it . Apart from privacy and help. Which don't help. 🤦‍♂️ I have tried signing in with email and password and it's saying no account found

Hi @Ianren

Have you checked your Account in your Q box (My Sky at the bottom of the Home menu)?

Just to make sure that Netflix or Ultimate TV is shown in your Account.

Re: Shambles Netflix

Ianren — Mon, 22 Jan 2024 17:47:19 GMT

Yes mate tried all that..