topic Re: Error message - catch up tv in Sky Q

Error message - catch up tv

Pilot — Mon, 22 Jan 2024 14:37:33 GMT

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

Re: Error message - catch up tv

Daniel0210 — Mon, 22 Jan 2024 14:40:31 GMT

@Pilot

Sounds like she's cancelled the HD add-on and now can't watch programmes downloaded in HD.

Re: Error message - catch up tv

Laing1 — Mon, 22 Jan 2024 14:53:25 GMT

@Pilot wrote:

My mum has downgraded her Sky due to cost. But since going down to the basic package, she can't watch programmes that she has downloaded on catch up - any ideas why?

Thank you 🙂

@Pilot In addition to what @Daniel0210 has advised if she has moved to the essentials package afraid that doesn't include on-demand so any downloads won't work

Re: Error message - catch up tv

Pilot — Mon, 22 Jan 2024 14:53:07 GMT

Ah ok, so can she change settings to download in standard definition?