topic Re: Return equipment in Sky Q

Return equipment

Catriona3 — Mon, 22 Jan 2024 12:13:09 GMT

Contacted sky about price increase told them to cancel package. Advised that they will send out box to return equipment. I was contacted again a few days later a managed to renegotiate package at a reduced cost. Told there was no need to do anything else. Received box in post the following week and now receiving texts stating that failure to return equipment will result in me being charged! Can anyone help please? Also my bill was charged at the inflated cost not the price we agreed when renegotiated!

Re: Return equipment

Laing1 — Mon, 22 Jan 2024 12:29:38 GMT

@Catriona3 wrote:

Contacted sky about price increase told them to cancel package. Advised that they will send out box to return equipment. I was contacted again a few days later a managed to renegotiate package at a reduced cost. Told there was no need to do anything else. Received box in post the following week and now receiving texts stating that failure to return equipment will result in me being charged! Can anyone help please? Also my bill was charged at the inflated cost not the price we agreed when renegotiated!

@Catriona3 I have escalated this to sky who will be able to help with the return equipment messages

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return equipment

Mr+Flibbles+86 — Mon, 22 Jan 2024 12:37:35 GMT

Thanks for escalating this. We’ve sent an invite to @Catriona3 to chat.

Re: Return equipment

Greenfingers001 — Wed, 24 Jan 2024 13:03:23 GMT

We are still looking to help you @Catriona3 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks