topic Re: SKY TV in Sky Q

SKY TV

Wilbur02 — Mon, 22 Jan 2024 12:03:51 GMT

We are having severe problems every night for the last few months with Sky closing down and a message on top left hand side saying "We are reloading your Programme" this occurs every night betwen 5.30pm and 6..45pm the screen also goes blank and everything switches off! we re-bott verything only for it to happen again and again.

We would like an engineer out so solve this problem that we are having. Ideally we should not have to call the 0345 line after submitting a fault. there should be an easier number to call especially as we have Sky phone too.

Re: SKY TV

Laing1 — Mon, 22 Jan 2024 12:06:48 GMT

@Wilbur02 wrote:

We are having severe problems every night for the last few months with Sky closing down and a message on top left hand side saying "We are reloading your Programme" this occurs every night betwen 5.30pm and 6..45pm the screen also goes blank and everything switches off! we re-bott verything only for it to happen again and again.

We would like an engineer out so solve this problem that we are having. Ideally we should not have to call the 0345 line after submitting a fault. there should be an easier number to call especially as we have Sky phone too.

@Wilbur02 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: SKY TV

TimmyBGood — Mon, 22 Jan 2024 12:13:50 GMT

@Wilbur02 wrote:

this occurs every night betwen 5.30pm and 6..45pm

For timed events like that, it's worth pondering what else is switched on in the property: one typical candidate for generating faults is a failing circulating pump on a heating system.