topic Re: Netflix premium not working in Sky Q

Netflix premium not working

Kimberley36 — Sun, 21 Jan 2024 23:30:31 GMT

We changed our Sky package 12/12/23 and upgraded to Netflix Premium (4 accounts/no adds) but we can still only watch on 2 devices at a time.
I've tried to troubleshoot but it looks like our Sky Q box isn't able to support this upgrade (we have the Sky Q 1TB Box5047)

could this be the reason and if so, what can be done?

Re: Netflix premium not working

Chodley — Mon, 22 Jan 2024 00:06:50 GMT

What happens if you try to load netflix on 2 other non-Sky devices?

Re: Netflix premium not working

Kimberley36 — Mon, 22 Jan 2024 10:51:15 GMT

If one of the kids is watching on their phone upstairs and another on their Xbox for example, when we put Netflix on the Sky to it kicks one of the kids off their device

Re: Netflix premium not working

Chodley — Mon, 22 Jan 2024 10:57:57 GMT

Does your Account in the netflix app/site show you that you have Premium on there?

Re: Netflix premium not working

Kimberley36 — Mon, 22 Jan 2024 11:05:40 GMT

Ah I've just checked, it says standard HD. I'll call Sky ! Thank you 🙏