topic Changing to a new address in Sky Q

Changing to a new address

AmeliaS — Sun, 21 Jan 2024 19:15:08 GMT

I'm in the process of moving to a new address. I have been checking the My Sky app and the website to book a slot to move but every time, every day no slots come up.

I have moved several times in the past and booked it via the app before, but I'm not getting anywhere this time! It's almost like the bods who run the thing have dismantled this feature because they can't cope with people booking online.

What do I do? Do I ring Sky up? What number do I call? I've tried emailing them, no joy. It's really getting on my wick.

Re: Changing to a new address

caesarome — Sun, 21 Jan 2024 19:48:27 GMT

@AmeliaS

Sky doesn't use an email as a way we can contact them by so it isn't a surprise that you haven't received a reply to whatever address you have found so calling them it the only way to get this sorted.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Changing to a new address

AmeliaS — Sun, 21 Jan 2024 20:01:07 GMT

Thank you!