topic Re: Programmes keep recording at 2am with signlanguage in Sky Q

Programmes keep recording at 2am with signlanguage

Kks — Sun, 21 Jan 2024 18:38:58 GMT

Series link keeps finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This means that some recordings are now shown in a half-size frame with sign language which is not what I want.

Can anyone help?

Re: Programmes keep recording at 2am with signlanguage

Laing1 — Sun, 21 Jan 2024 18:46:32 GMT

@Kks wrote:

Series link keeps finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This means that some recordings are now shown in a half-size frame with sign language which is not what I want.

Can anyone help?

@Kks you will need to report this to viewers relations at viewerR@sky.uk the problem will be that the broadcaster is responsible for adding the links and they are adding them wrongly

Re: Programmes keep recording at 2am with signlanguage

nigea99 — Sun, 21 Jan 2024 18:48:55 GMT

@Kks wrote:

Series link keeps finding the late night repeat of something and recording that instead. It doesn't matter how often you delete the series link and re-add it on the 7pm mainstream showing, SkyQ will series link the 2am repeat version instead. This means that some recordings are now shown in a half-size frame with sign language which is not what I want.

Can anyone help?

hi @Kks

Seriies Links are set up according to the provider. If you think they are wrong for a programme then best to email Viewer Relations : viewerR@Sky.uk making sure you mention what Programme, which channel & any specific times

Of course the work around is not to rely on the Series Link and search the TV Guide for the showings at normal times & set them manually (any with Sign Language should be marked with an SL logo)