topic Re: Returning sky equipment in Sky Q

Returning sky equipment

Rob7777 — Sun, 21 Jan 2024 12:51:32 GMT

Hello Sky,

you are texting me to ask me to return my sky equipment.
inhave already returned all equipment to you and have receipt of postage. Package was sent on 10/01/24

Re: Returning sky equipment

Daniel0210 — Sun, 21 Jan 2024 13:00:56 GMT

@Rob7777
Before Christmas returns were taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in then updating Sky that equipment has been received. Let us know in this thread if you want your post escalated to Sky.

If you have the proof it’s apparently a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

edit: by the way you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers.

Re: Returning sky equipment

caesarome — Sun, 21 Jan 2024 13:11:05 GMT

@Rob7777

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Returning sky equipment

Greenfingers001 — Sun, 21 Jan 2024 13:22:51 GMT

iThanks for escalating this. We’ve sent @Rob7777 an invite to chat.

Re: Returning sky equipment

Mr+Flibbles+86 — Tue, 23 Jan 2024 13:28:54 GMT

We are still looking to help you @Rob7777. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks