topic Re: Mini box doesn’t work in Sky Q

Mini box doesn’t work

Crob1 — Sun, 21 Jan 2024 10:52:30 GMT

My sky box downstairs works but the mini box in my bedroom has stopped working all of a sudden after being fine for over a year..

the power lights on but no signal..

Re: Mini box doesn’t work

oldfella — Sun, 21 Jan 2024 11:04:35 GMT

@Crob1 wrote:

My sky box downstairs works but the mini box in my bedroom has stopped working all of a sudden after being fine for over a year..

the power lights on but no signal..

hi @Crob1

If the power light is Amber and not green try pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Mini box doesn’t work

Crob1 — Sun, 21 Jan 2024 11:40:10 GMT

The light is green

Re: Mini box doesn’t work

Crob1 — Sun, 21 Jan 2024 11:44:17 GMT

My screen is saying no signal

Re: Mini box doesn’t work

Crob1 — Sun, 21 Jan 2024 11:51:58 GMT

I've turned it off and on again which seems to be resetting the system- but it keeps taking me to a no signal screen...

Re: Mini box doesn’t work

Crob1 — Sun, 21 Jan 2024 11:53:09 GMT

Error MR104

Re: Mini box doesn’t work

oldfella — Sun, 21 Jan 2024 12:10:38 GMT

@Crob1 wrote:

Error MR104

Hi @Crob1

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect and if you can get into the menus try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini box doesn’t work

Sallyjane59 — Wed, 15 May 2024 17:27:05 GMT

The mini box will not pick up the service

Re: Mini box doesn’t work

Roadrunner-0077 — Mon, 27 Apr 2026 09:15:51 GMT

Can you give me the contact number for assistance

Re: Mini box doesn’t work

MightyQuinn — Mon, 27 Apr 2026 09:51:23 GMT

@Roadrunner-0077 wrote:
Can you give me the contact number for assistance

Hi @Roadrunner-0077 You have added to a thread that is two years old. If you are looking for help from fellow customers it may be better to start your own. Note, telephone numbers are blocked in this community.