topic Re: Unable to download from Catch Up or On Demand in Sky Q

Unable to download from Catch Up or On Demand

alan90 — Sun, 21 Jan 2024 07:32:40 GMT

I am trying to download from Catch Up and it keeps saying I need to upgrade my subscription. I have tried selecting SD, as suggested by someone, but it still doesn't work. On Demand doesn't work either. Can somebody helpp please 🙂

Re: Unable to download from Catch Up or On Demand

Daniel0210 — Sun, 21 Jan 2024 07:49:54 GMT

@alan90
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:
https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Unable to download from Catch Up or On Demand

nigea99 — Sun, 21 Jan 2024 07:51:11 GMT

Post deleted as now escalated

Re: Unable to download from Catch Up or On Demand

Greenfingers001 — Sun, 21 Jan 2024 09:23:51 GMT

Thanks for escalating this. We’ve sent @alan90 an invite to chat.