topic Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning in Sky Q

Discovery plus buffering, rewinding adverts run then the program starts from the beginning

clough — Sat, 21 Oct 2023 20:24:51 GMT

Trying to watch anything on discovery plus is a nightmare and impossible a program starts ok but when you get to the adverts it rewinds to the beginning of the program I try to fast forward but all I get is hours of adverts and the program plays from the beginning again. It works OK on my main q box and my laptop but my mini box is a nightmare. My Internet is excellent and not a problem netflix and amazon and all other apps work fine it's just discovery plus

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Quoman7 — Sun, 22 Oct 2023 07:56:23 GMT

@clough wrote:

Trying to watch anything on discovery plus is a nightmare and impossible a program starts ok but when you get to the adverts it rewinds to the beginning of the program I try to fast forward but all I get is hours of adverts and the program plays from the beginning again. It works OK on my main q box and my laptop but my mini box is a nightmare. My Internet is excellent and not a problem netflix and amazon and all other apps work fine it's just discovery plus

Hi @clough Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with your Mini box?

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Kevin030609 — Mon, 18 Dec 2023 14:04:48 GMT

Hi,

I get same problem since they updated Discovery plus a while back to a different way of adverts playing.

Rebooted/ shutdown everything including router and switches. Everything is ethernet cabled.

Issue does not happen on any device accept Sky.

Netflix, Disney plus fine on Sky. It is only is only Discovery plus that is the issue.

Discovery plus was no help. Apart from getting main Sky box replaced and losing all recordings... I am out if ideas.

There must be more people out there with this issue.

If anyone is then please reply and perhaps we can get Sky to look into this as a bigger issue.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Davetasker1988 — Sat, 23 Dec 2023 10:44:52 GMT

I have the same issue what I've started to do is if you know where you got to before it starts to do it , fast forward just past the advert and immediately press the home button on sky remote and than go back on discovery plus again and usually it does it for that episode if it does same each advert you will have to fast forward past that episode also and start again

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

DJGEEEE — Fri, 29 Dec 2023 05:57:19 GMT

I have seen the same issue. This is the only app that we have issues with. It makes it very hard to watch anything.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Wobblydog — Wed, 03 Jan 2024 19:20:05 GMT

Hello,

I have the same issues. Tried rebooting sky box and router. Nothing works.
Discovery + on my mobile app runs fine, but in the sky app, it skips back to the beginning or mid way through when the program is near the end. The ads take forever as they buffer for around a minute and then still play for the time advised.

are we any closer to fixing this?

TIA 🙂

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Carlymccrory1 — Wed, 03 Jan 2024 23:57:39 GMT

Same thing is happening to me!! Been happing for months! Wish they would fix it 😔

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Grinandbearit — Mon, 08 Jan 2024 12:28:05 GMT

Me too!! Does Sky not know about this? Stopped watching Discovery Plus.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

baggyjules — Sun, 14 Jan 2024 11:33:45 GMT

I have the same problem. I've stopped watching it now spend more time looking at adverts or a frozen screen than enjoying content. I can't find how to go advert free when Discovery + is via Sky.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Thisiskelly — Thu, 18 Jan 2024 19:14:19 GMT

Same here. We've used disney+ amazon prime and netflix with no issues. It drives me crazy

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

HM84 — Sat, 20 Jan 2024 21:09:01 GMT

We have the same problem, it's so annoying, we use Dicscovery plus alot, but this problem is starting to drive us crazy 🤪

Sometimes we have to skip the whole episode because nothing works to stop it from skipping back to the start.

Please sky get this sorted.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Thisiskelly — Sat, 20 Jan 2024 21:24:33 GMT

The good news is, if you have a smart tv you can use the app on the tv rather than through sky. We get d+ through our sky subscription, but can access it on my telly, phone or tablet without the sky box (and it doesnt glitch at all on any of them)

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

lladnes — Tue, 23 Jan 2024 12:54:46 GMT

Same problem, almost unwatchable.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

clough — Tue, 23 Jan 2024 21:01:23 GMT

I have tried the full reboot still same issue

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

baggyjules — Thu, 25 Jan 2024 09:12:03 GMT

Have the same problem. Tried rebooting everything more than once with no effect. Given up.

Discovery is part of the reason I have sky. I don't think we should be paying for something that is unusable.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Katrina32 — Sat, 27 Jan 2024 21:42:17 GMT

Same here, it jumps about all over when the adverts have played, rewinding itself and also just getting to adverts and then jumping right back to the start of the problem. Sky please look into this and fix or as it spoils viewing pleasure and is very frustrating. Again no issues with Netflix, Disney or Amazon just discovery+

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

jan27299 — Tue, 30 Jan 2024 14:51:40 GMT

I'm having the same problem too, but not with any other apps. If it's happening to so many of us on only this specific app, then it must be a problem with the app.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

Tufty73 — Wed, 31 Jan 2024 19:58:31 GMT

We have exactly the same issue. It's infuriating and we've stopped watching Discovery + for this reason Judging by the dates of the comments this issue has been going on for months. Why hasn't this been sorted?

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

jan27299 — Wed, 31 Jan 2024 21:09:58 GMT

@Thisiskelly Thank you! I've tried this and it works. Using the same log-in details as I used on Sky, and it brings up all my half-watched programmes that I had to abandon half-way through because they were unwatchable on the Sky box.

So, a solution that works just fine. But still, it's obviously an issue with the operation of the app on the SkyQ box that Sky needs to sort out.

Re: Discovery plus buffering, rewinding adverts run then the program starts from the beginning

mumblesj — Thu, 14 Mar 2024 23:28:40 GMT

This is total rubbish, we should be able to watch this on TV in this day and age without these arciac problems, this is not the 1980s! SKY GET THIS SORTED