topic Re: Previously had Discovery Plus in Sky Q

Previously had Discovery Plus

Jonw82 — Fri, 19 Jan 2024 13:02:26 GMT

I previously had a discovery + account logged in on Sky, subscription has been unactive for over a year now. I cant access the free discovery + through sky, it doesnt show up in the sky store, when I log in I cant view anything because it askes me to upgrade but theres no option for the sky subscription. Please help.

Re: Previously had Discovery Plus

Laing1 — Fri, 19 Jan 2024 15:11:10 GMT

@Jonw82 wrote:

I previously had a discovery + account logged in on Sky, subscription has been unactive for over a year now. I cant access the free discovery + through sky, it doesnt show up in the sky store, when I log in I cant view anything because it askes me to upgrade but theres no option for the sky subscription. Please help.

@Jonw82 what subscription has been inactive for a year it is your Sky subscription or Discovery+ ?

Re: Previously had Discovery Plus

Jonw82 — Sat, 20 Jan 2024 06:22:33 GMT

Discovery Plus, had a sky subscription for about 6 years now

Re: Previously had Discovery Plus

Laing1 — Sat, 20 Jan 2024 10:59:28 GMT

@Jonw82 wrote:

Discovery Plus, had a sky subscription for about 6 years now

@Jonw82 have you followed the instructions in the link below especially the part regarding marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Previously had Discovery Plus

Jonw82 — Sat, 20 Jan 2024 11:12:34 GMT

Yep, it's not showing in market place.

Re: Previously had Discovery Plus

Laing1 — Sat, 20 Jan 2024 14:11:09 GMT

@Jonw82 wrote:

Yep, it's not showing in market place.

@Jonw82 then you need to follow the instructions on how to add it to market place then follow the rest of the instructions