topic Re: Optical port broken in Sky Q

Optical port broken

Richard421 — Fri, 19 Jan 2024 14:35:15 GMT

I'm trying to use the optical connection on the back of my sky box but it appears to be broken. I have looked at images online of what the port should look like and mine is different. It looks like a piece is missing. Not sure what I can do as the port is unusable. Thanks

Re: Optical port broken

MightyQuinn — Fri, 19 Jan 2024 14:44:09 GMT

Hi @Richard421 It will require a new loaned box. You will lose all your live recordings. Contact Sky.

Re: Optical port broken

PandJ2020 — Fri, 19 Jan 2024 14:46:36 GMT

Post a picture. They are quite hard to damage - are you sure there isn't just a removeable plug in yours?

Re: Optical port broken

Richard421 — Fri, 19 Jan 2024 14:59:01 GMT

Thank you, I have been trying to contact Sky, but can't get past the virtual bot, is there an actual phone number to talk to a real person?

Re: Optical port broken

Chodley — Fri, 19 Jan 2024 17:11:50 GMT

It's at the bottom of the "More help" section in the My Sky app