topic Re: Have to keep signing in to discovery plus in Sky Q

Have to keep signing in to discovery plus

Lineman — Fri, 21 Apr 2023 14:03:28 GMT

Have to keep signing in to discovery plus. Works ok when signed in but next time go to use it have to sign in again. Seen similar post to this but no answer was forthcoming.

Re: Have to keep signing in to discovery plus

roxyrosie — Fri, 21 Apr 2023 15:26:21 GMT

I don't sign out, i just use the back up button. the same with all the apps. Netflix i do as it is my daughters account and seperate to sky.

Re: Have to keep signing in to discovery plus

xenon81 — Fri, 21 Apr 2023 16:33:07 GMT

Discovery+ seems to sign out automatically if it's not used for a while.

Re: Have to keep signing in to discovery plus

roxyrosie — Fri, 21 Apr 2023 20:01:51 GMT

@xenon81 You are right, had to re activate it again with the code. This will mean have to go onto app regularly. Bit of a pain.

Re: Have to keep signing in to discovery plus

Ant551968 — Fri, 19 Jan 2024 14:00:53 GMT

I have the same problem.Have to keep reactivating every time I want to watch it!

Re: Have to keep signing in to discovery plus

Mikemab58 — Wed, 08 May 2024 18:08:14 GMT

I've just had to reactivate with a new code for the second time this year (2024), but discovery isn't the only channel. I've had to do it with my5, c4, and itvx, so maybe it's something to do with sky or just these channels, it could be annoying but it doesn't take long to do and also I've never logged out of an app or been asked to log in through my sky q box.

Re: Have to keep signing in to discovery plus

Murraynator — Sun, 26 May 2024 13:19:06 GMT

My neighbour doesn't have a computer so I have to keep doing it for her. It is ridiculous. Once you have it it shouldn't keep disappearing.

Re: Have to keep signing in to discovery plus

Garytu — Thu, 27 Jun 2024 18:04:43 GMT

Too many things to sign into these days. I dont have to keep signing in on other streaming services. Goodbye Discover +

Re: Have to keep signing in to discovery plus

pinhead1971 — Wed, 03 Jul 2024 05:06:18 GMT

This has been happening to me since Saturday. It will keep sending me back to the activate my device link. After doing this 2 or 3 times it will eventually let me into my account. Sky and Discovery+ don't seem to have an answer. I've even sent Discovery+ screenshots of what I'm having to do but all they have replied with is what's on their help page. As previously stated this has only been happening since Saturday and haven't had to do it since I initially made my account 8 months ago. I watch via their app on Sky stream.

Re: Have to keep signing in to discovery plus

mikehill58 — Fri, 19 Jul 2024 08:24:23 GMT

Having same issue. Used to have to sign in again periodically but been to the app 2 or 3 times this morning and had to sign in each time. Could be frustrating with the Olympics upcoming if it isn't sorted!

Re: Have to keep signing in to discovery plus

Motleybiker — Fri, 19 Jul 2024 09:00:59 GMT

Having the same issue since yesterday. Every time I start the app I have to activate it via the QR code. No problems with other apps or Discovery plus on other devices.

Re: Have to keep signing in to discovery plus

Antsaoir — Fri, 19 Jul 2024 14:50:15 GMT

I am having the same issue having to sign in every time use the Discovery + app on the main Sky Q Box, started for me a few days ago. Interestingly it is not a problem on my associated sky Q mini box. So I suggested to to a bug in the app downloaded for the main sky Q box ...

Re: Have to keep signing in to discovery plus

Motleybiker — Sat, 20 Jul 2024 09:20:57 GMT

Mine's happening on my Sky Q mini box, never used it on the main box.

Re: Have to keep signing in to discovery plus

RichardHP21 — Sat, 20 Jul 2024 10:21:14 GMT

Since the Olympics option appeared I have had to sign into the app every time. I note that this is a problem identified by others. Have tried to contact Sky but so far have been unable to speak to a person?

Have also had problems signing into Netflix on main skyQ box TV but have no problem on multi room TV???

Re: Have to keep signing in to discovery plus

Farmer639 — Sat, 20 Jul 2024 13:17:59 GMT

I have the same issue. I have to sign in and authorise my Sky device every time I use the app, be that daily or even on the same day. Also the QR code provided to authorise my Sky Q box opens the discover + App which fails to allow authorisation... So I have to go to the site manually to re-authorise. Very frustrating and appalling waste of time. Sky and Discovery + need to get their act together!

Re: Have to keep signing in to discovery plus

Ramprat — Sat, 20 Jul 2024 17:36:27 GMT

Exactly the same issue since yesterday, sky have clearly broken something, with sky marketing itself as a multi service viewing platform but you can't get a reliable service then really not worth the cost when you can get better service and majority of content elsewhere.

They need to sort their act out ASAP, has anyone been able to actually speak with sky or do you keep getting directed to help page content which isn't helping?

Re: Have to keep signing in to discovery plus

RichardHP21 — Sat, 20 Jul 2024 18:26:56 GMT

The sky helpdesk option is less than helpful it takes you around in circles and spits you out at the end. Pressed option 3 for more help repeatedly and the robot disconnected.

Re: Have to keep signing in to discovery plus

Murraynator — Sat, 20 Jul 2024 18:30:10 GMT

Not good. I have to keep doing it. Sky are just not bothered.

Re: Have to keep signing in to discovery plus

stereohaven — Sat, 20 Jul 2024 19:36:40 GMT

Same for me, issue started this week, not a good look with the Olympics round the corner.

No such issues on my Apple TV 4K, EE TV Pro box or mobile devices, so this is Sky hardware specific.

Discovery+ Requests Activation Each Time

MrsChristie08 — Sat, 20 Jul 2024 21:05:34 GMT

Not sure if this is a wider issue. Both ojr main box and hub have started requesting the activation code for Discovery+ each time we open the app. We're regular users of the app so it's not a time-out (also usually one sign in lasts for months) so is this a new feature or is something going wrong?