topic Recordings on Sky Q and Mini Box keeps saying connection problem in Sky Q

Recordings on Sky Q and Mini Box keeps saying connection problem

David309207 — Fri, 19 Jan 2024 12:55:02 GMT

I have recently been getting the following message when watching on my sky mini box and SKY Q box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes. This is just ongoing now

This message was authored by Wallace6

This message was authored by Wallace62This messaI have recently been getting the following message when watching on my sky mini box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes

Re: Recordings on Sky Q and Mini Box keeps saying connection problem

Laing1 — Fri, 19 Jan 2024 15:07:53 GMT

@David309207 wrote:

I have recently been getting the following message when watching on my sky mini box and SKY Q box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes. This is just ongoing now

This message was authored by Wallace6

This message was authored by Wallace62This messaI have recently been getting the following message when watching on my sky mini box "you can't currently watch TV as there's an issue with the connection between this mini box and your sky q box". There is no particular time of day this happens but it happens every day at some point. When it happens, it will go off every few minutes and this can last for several minutes or several hours. Sometimes it goes off and comes straight back on but other times it will be off for several minutes

@David309207 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: Recordings on Sky Q and Mini Box keeps saying connection problem

David309207 — Fri, 19 Jan 2024 15:09:12 GMT

Yes thank you, I have ended up doing a factory reset and re paired my remote. Seems to be ok now but time will tell.