Can’t watch catch up

Sara32 — Thu, 18 Jan 2024 19:34:10 GMT

I have HD.

When I want to watch a programme on catch-up. I click on watch & I get a message which says press (red button) to upgrade & watch ie finders keepers

The upgrade talks about subscribing to HD which I already have

Please look into & advise thanks

Re: Can’t watch catch up

nigea99 — Thu, 18 Jan 2024 19:51:22 GMT

@Sara32 wrote:

I have HD.

When I want to watch a programme on catch-up. I click on watch & I get a message which says press (red button) to upgrade & watch ie finders keepers

The upgrade talks about subscribing to HD which I already have

Please look into & advise thanks

hi @Sara32

Please may I suggest you try re-freshing the card :

Main Menu -> Settings -> System Info scroll across to the viewing card & click on 'setup'

Then click on the button (the whole message) which ends 'Use this option to trigger a callback'

This isn't a call back as such but initiates a rfresh of the viewing card - I have no idea how long this takes it could be many hours or even a day or so

You could also try a full power down restart:

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

topic Can’t watch catch up in Sky Q

Can’t watch catch up

Re: Can’t watch catch up