topic Re: New Q box in Sky Q https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540175#M626459 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3952940">@1368ag</a>&nbsp;wrote:<BR /><P>Hi I'm having a new Qbox delivered tomorrow as my original box is faulty, will I be able to retain recordings from my original box?</P><HR /></BLOCKQUOTE><P>No. Your recordings will be gone. Make a note of them before you remove the box before the swap and you can hopefully re-download them from on demand.&nbsp;</P><P>Remember to remove your viewing card from the old box before handing it over to the courier. Also make sure you give them the power cable and remote and make sure you get new ones in exchange. There are different types of Q box, some with different incompatible power supplies.&nbsp;</P> Thu, 18 Jan 2024 15:57:47 GMT Jones_The_Cat 2024-01-18T15:57:47Z New Q box https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540174#M626458 <P>Hi I'm having a new Qbox delivered tomorrow as my original box is faulty, will I be able to retain recordings from my original box?</P> Thu, 18 Jan 2024 15:55:35 GMT https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540174#M626458 1368ag 2024-01-18T15:55:35Z Re: New Q box https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540175#M626459 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3952940">@1368ag</a>&nbsp;wrote:<BR /><P>Hi I'm having a new Qbox delivered tomorrow as my original box is faulty, will I be able to retain recordings from my original box?</P><HR /></BLOCKQUOTE><P>No. Your recordings will be gone. Make a note of them before you remove the box before the swap and you can hopefully re-download them from on demand.&nbsp;</P><P>Remember to remove your viewing card from the old box before handing it over to the courier. Also make sure you give them the power cable and remote and make sure you get new ones in exchange. There are different types of Q box, some with different incompatible power supplies.&nbsp;</P> Thu, 18 Jan 2024 15:57:47 GMT https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540175#M626459 Jones_The_Cat 2024-01-18T15:57:47Z Re: New Q box https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540210#M626463 <P>Ok will do, thanks for your response&nbsp;</P> Thu, 18 Jan 2024 16:40:06 GMT https://helpforum.sky.com/t5/Sky-Q/New-Q-box/m-p/4540210#M626463 1368ag 2024-01-18T16:40:06Z