topic Re: Sound dropout when moving from Ultra HD to HD. in Sky Q

Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:05:32 GMT

Whenever I watch a Sports channel with Ultra HD sound and then move to an HD channel the sound drops completely. If I select an Ultra HD channel from turn on the sound if fine until I then select an HD channel. I have to turn off Sky Box and TV, wait a couple of minutes and turn on again to get the HD Channel sound. I have changed all HD Cables but with no effect.

Very frustrating!

Re: Sound dropout when moving from Ultra HD to HD.

nigea99 — Wed, 17 Jan 2024 20:10:47 GMT

@Vinters123 wrote:

Whenever I watch a Sports channel with Ultra HD sound and then move to an HD channel the sound drops completely. If I select an Ultra HD channel from turn on the sound if fine until I then select an HD channel. I have to turn off Sky Box and TV, wait a couple of minutes and turn on again to get the HD Channel sound. I have changed all HD Cables but with no effect.

Very frustrating!

hi @Vinters123

What are you listening to the audio on - Is it the TV or a soundbar or an AV amp ?

What setting do you have set in:

Home - Settings - Setup - Audio Visual
Digital audio output HDMI

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:12:34 GMT

Samsung soundbar and Samsung TV. Regards

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:15:44 GMT

Dolby Digital Plus on Audio Visual.

Re: Sound dropout when moving from Ultra HD to HD.

nigea99 — Wed, 17 Jan 2024 20:20:14 GMT

@Vinters123 wrote:

Dolby Digital Plus on Audio Visual.

Many thanks @Vinters123

In which case I am assuming your Sound bar can handle Dolby Atmos.

I have to admit I am a bit puzzled as to why you should loose sound when you do.

Although it might not be what you want - can you try setting it to ordinary Dolby Digital and see if you get the same problem when switching back to HD.

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:22:04 GMT

OK will try. Soundbar is Atmos compatible.

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:46:46 GMT

Yes, turning off Dolby Digital Plus works but as expected, no Atmos sound.

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Wed, 17 Jan 2024 20:53:38 GMT

Perhaps I should upgrade cables to 8k standard?

Re: Sound dropout when moving from Ultra HD to HD.

nigea99 — Wed, 17 Jan 2024 20:58:15 GMT

@Vinters123 wrote:

Yes, turning off Dolby Digital Plus works but as expected, no Atmos sound.

Clearly not ideal but is the difference between the 5.1 sound & Atmos very noticeble ?

Out of interest what happens if you use one of your TV apps such as Netflix with Atmos and then go back to SKY on HD channel or maybe Freeview HD channel if your TV has a freeview aerial?

Is the SKY Q box plugged directly into the sound bar or is it plugged into the TV and using the ARC connection to the sound bar ?

Re: Sound dropout when moving from Ultra HD to HD.

nigea99 — Wed, 17 Jan 2024 20:56:52 GMT

@Vinters123 wrote:

Perhaps I should upgrade cables to 8k standard?

No I don't think that would make a difference the audio uses far less bandwidth than the UHD TV signal needs - Atmos from SKY Q (& probably all TV apps) is <1mbs

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Thu, 18 Jan 2024 10:30:02 GMT

The HDMI eARC on Soundbar is connected to eARC on TV.

Other HDMI on Soundbar is connected to Sky Box.

Regards

Re: Sound dropout when moving from Ultra HD to HD.

Chodley — Thu, 18 Jan 2024 10:33:48 GMT

Try hdmi from sky to TV

Sounds like (no pun intended) the soundbar isn't handling to metadata switch from Atmos to DD very well. Maybe if it's brokered through the TV it will behave differently.

Re: Sound dropout when moving from Ultra HD to HD.

nigea99 — Thu, 18 Jan 2024 11:50:06 GMT

@Vinters123 wrote:

The HDMI eARC on Soundbar is connected to eARC on TV.

Other HDMI on Soundbar is connected to Sky Box.

Regards

hi @Vinters123

As @Chodley suggests it may be worth trying connecting SKY Q to the TV and rely on the eARC connection for sound - not sure it will make a difference but worth a try

Re: Sound dropout when moving from Ultra HD to HD.

Vinters123 — Thu, 18 Jan 2024 17:38:14 GMT

Thanks Guys, I have altered the HDMI cables to connect from Sky Box direct to TV and separate from Soundbar to TV and all seems fine so far so thanks for your assistance,