topic Re: Sky q mini box not working in Sky Q

Sky q mini box not working

Markakyhome — Thu, 18 Jan 2024 11:42:14 GMT

Tv shows no signal I have rebooted the mini box several times and nothing gets this working !

Re: Sky q mini box not working

oldfella — Thu, 18 Jan 2024 11:44:31 GMT

@Markakyhome wrote:

Tv shows no signal I have rebooted the mini box several times and nothing gets this working !

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky q mini box not working

Markakyhome — Thu, 18 Jan 2024 12:09:15 GMT

Guess what I tried all that and no I don't need a booster since the mini box is the unit closest to the router

Re: Sky q mini box not working

Jackfloyd — Thu, 31 Oct 2024 08:17:19 GMT

Still won't work

Re: Sky q mini box not working

Lollierose25 — Mon, 04 Nov 2024 16:38:16 GMT

Mine won't work either. The mini in another oom works fine and the main q box works as well so god knows what's going on it was working yesterday

Re: Sky q mini box not working

PAULBARRY31 — Sun, 09 Mar 2025 21:41:27 GMT

I have two mini boxes and they have both gone down at the same time in different rooms.

Bothboxes are locked up and the remote doesn't move anything

Just says

Accessibility on Sky Q

New today, you can magnify your screen and some other extras. The screen on both boxes is the same and it's frozen. Tried reset button, new batteries pulled cables out nothing works.

Go to settings > Accessibility

Re: Sky q mini box not working

Laing1 — Mon, 10 Mar 2025 16:48:24 GMT

@PAULBARRY31 wrote:

I have two mini boxes and they have both gone down at the same time in different rooms.

Bothboxes are locked up and the remote doesn't move anything

Just says

Accessibility on Sky Q

New today, you can magnify your screen and some other extras. The screen on both boxes is the same and it's frozen. Tried reset button, new batteries pulled cables out nothing works.

Go to settings > Accessibility

@PAULBARRY31 try the following...

Unpair their Sky Q remote from the box by holding 4&6

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV.

Re: Sky q mini box not working

balmpral44 — Thu, 20 Mar 2025 09:41:29 GMT

my Sky mineQ box not working

Re: Sky q mini box not working

balmpral44 — Thu, 20 Mar 2025 10:28:39 GMT

thanks so much very helpful

Re: Sky q mini box not working

LBskyguy — Thu, 20 Mar 2025 15:51:20 GMT

I'd add to below .If you are NOT a Sky broadband user ...still select sky broadband router when asked to connect mini box to network .I am on EE and was ignoring SKy router and selecting alternative....and trying to connect mini box to EE ...you can do it but it kicks off the main Q box.

Select Sky router...and hit wps on Q box.Sky engineer confirmed that instruction to select an alternative router is wrong and caused more issues than anything else.Sky need to change self help instructions and better train phone techs.

Another tip ...make sure eco setting on both boxes are " NONE"...SETTINGS/ SETUP/PREFERENCES/NONE/CONFIRM

Re: Sky q mini box not working

Dawniepuss — Tue, 23 Dec 2025 12:06:59 GMT

Hi one of my mini boxes is still not working

Re: Sky q mini box not working

Thedocsays — Sat, 10 Jan 2026 21:04:30 GMT

Markakyhome 's advice to reboot main sky Q box then the mini Q box worked for me ! - saved waiting a week for engineer 👍

Sky mini box not working

Cullyboy9 — Mon, 12 Jan 2026 16:38:59 GMT

Sky Q mini box has stopped working, all I have is a blue screen with Accessibility on Sky Q, with two options, Settings or skip and set up later.

I've tried all of the suggested resets, but it keeps coming back to this screen. Remote will not let me select anything.

Has anyone else had this?

Re: Sky mini box not working

nigea99 — Mon, 12 Jan 2026 16:40:44 GMT

@Cullyboy9 wrote:

Sky Q mini box has stopped working, all I have is a blue screen with Accessibility on Sky Q, with two options, Settings or skip and set up later.

I've tried all of the suggested resets, but it keeps coming back to this screen. Remote will not let me select anything.

Has anyone else had this?

hi @Cullyboy9

This message seems to have caused a bit of a quirk so try this:

Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)

Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together

If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

Re: Sky mini box not working

Daniel0210 — Mon, 12 Jan 2026 16:40:58 GMT

@Cullyboy9

Sky have previously suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Sky q mini box not working

KevNewMedia — Tue, 13 Jan 2026 08:29:05 GMT

Hi Everyone

Thank you for coming to the Community to report the problems that you've experienced.

We sincerely apologise for any inconvenience this has caused and can confirm that the original problem has now been resolved.

As many people have found, your main Sky Q box should be powered off at the mains for 30 seconds first, followed by your mini boxes. If you continue to have problems, you can also find from the Community or our help article here.

I'm going to mark this post as the answer, so that everyone has the most up-to-date information.

Re: Sky q mini box not working

DaveDrizen — Tue, 13 Jan 2026 09:22:18 GMT

I have just checked my mini box and it working fine I have no trouble . Would be possablec for some one from Sky to explain what happened why many box's went down yesterday like mine carried on working without problem. Tome this has been a major problem for many Sky subscribers some have been able to fix the problem doing what you described above how ever others have had to have there mini box replaced to give them back service. Sky have now said the problem has been fixed yet reading on here many boxes are not still working even after doing procedure described above this now 4 day of the probleblem. I think an explanation from Sky of what has caused this problem is minum that Sky should do. Just saying the problem is fixed is not good enough.

Re: Sky q mini box not working

Delfrank65 — Mon, 19 Jan 2026 19:32:51 GMT

Upstairs Sky remote not working & TV screen 'frozen' . Mini box has red light on & now been like this for 9 days.

Re: Sky q mini box not working

Xki13stx — Mon, 19 Jan 2026 19:51:33 GMT

My Sky Q also not working. It says please reboot your broadband router. Then check all sky q products.....etc.

I have done all of that. Still not working