topic Re: I cannot view ITV 103 since it has been changed to HD in Sky Q

I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Wed, 17 Jan 2024 18:41:46 GMT

I cannot view ITV since it changed to HD

sand happened view BBC1 when that changed

how is it impossible to contact someone at Sky

Re: I cannot view ITV 103 since it has been changed to HD

Laing1 — Wed, 17 Jan 2024 18:45:45 GMT

@Sharyn72 wrote:

I cannot view ITV since it changed to HD

sand happened view BBC1 when that changed

how is it impossible to contact someone at Sky

@Sharyn72 what are you seeing when you goto 103 ?

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Wed, 17 Jan 2024 18:47:19 GMT

Thanks for your reply. Yes I have tried that several times but no good unfortunately

Re: I cannot view ITV 103 since it has been changed to HD

nigea99 — Wed, 17 Jan 2024 18:52:47 GMT

hi @Sharyn72

Do you get a message on the screen saying it is now closed or a problem with the Signal ?

Re: I cannot view ITV 103 since it has been changed to HD

Laing1 — Wed, 17 Jan 2024 18:52:52 GMT

@Sharyn72 wrote:

Thanks for your reply. Yes I have tried that several times but no good unfortunately

@Sharyn72 so what message do you see when yo go to 103 and are you in the UK ?

Re: I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Thu, 18 Jan 2024 08:34:09 GMT

yes unfortunately it says it's relating to the signal. I managed to get through to Sky and they said it should appear when it transition to HD has finished. I found 103 under 803 but it's not HD and can't get local news. It's a pain but will have to live with it until it appears I guess

Re: I cannot view ITV 103 since it has been changed to HD

GD1 — Thu, 18 Jan 2024 09:14:36 GMT

@Sharyn72 Which Region should you normally get?

Re: I cannot view ITV 103 since it has been changed to HD

xenon81 — Thu, 18 Jan 2024 09:45:16 GMT

@Sharyn72 wrote:
yes unfortunately it says it's relating to the signal. I managed to get through to Sky and they said it should appear when it transition to HD has finished. I found 103 under 803 but it's not HD and can't get local news. It's a pain but will have to live with it until it appears I guess

If you're having signal problems it won't resolve itself and you'll need an engineer visit to check the dish alignment, that's the only way to solve the problem.

Re: I cannot view ITV 103 since it has been changed to HD

Chodley — Thu, 18 Jan 2024 10:29:24 GMT

I've escalated this. Hopefully the online team here can arrange an engineer to get your dish aligned properly.

Look out for a blue chat bubble.

Re: I cannot view ITV 103 since it has been changed to HD

Addie15 — Thu, 18 Jan 2024 10:12:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sharyn72.

Re: I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Thu, 18 Jan 2024 12:48:06 GMT

ITV Channel, I'm in Jersey

hopefully it will just pop back one day

Re: I cannot view ITV 103 since it has been changed to HD

Chodley — Thu, 18 Jan 2024 13:41:22 GMT

@Sharyn72 wrote:
ITV Channel, I'm in Jersey
hopefully it will just pop back one day

It won't just pop back. Can you see the blue chat bubble on here to talk to Sky support?

Re: I cannot view ITV 103 since it has been changed to HD

GD1 — Thu, 18 Jan 2024 14:27:40 GMT

@Sharyn72 ITV Channel Island is HD and was added before Christmas. https://rxtvinfo.com/2023/late-launch-for-remaining-itv1-hd-satellite-regions/

Also confirmed in this thread https://helpforum.sky.com/t5/What-s-On/Changes-to-the-Sky-TV-guide-December-2023/td-p/4488943

Re: I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Thu, 18 Jan 2024 16:09:18 GMT

thank you, that is helpful. I called Sky last night and they advised it would show up once completed but it clearly has been completed in Jersey.

thank you, I will try this talking bubble to connect to someone

Re: I cannot view ITV 103 since it has been changed to HD

Mr+Flibbles+86 — Sat, 20 Jan 2024 11:12:23 GMT

We are still looking to help you @Sharyn72 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: I cannot view ITV 103 since it has been changed to HD

Sharyn72 — Sat, 20 Jan 2024 15:46:57 GMT

yes I still need help please but no one has contacted me?

Re: I cannot view ITV 103 since it has been changed to HD

Laing1 — Sat, 20 Jan 2024 16:21:37 GMT

@Sharyn72 wrote:

hi

yes I still need help please but no one has contacted me?

@Sharyn72 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I cannot view ITV 103 since it has been changed to HD

Mr+Flibbles+86 — Sat, 20 Jan 2024 17:21:39 GMT

Thanks for escalating this. We’ve sent an invite to @Sharyn72 to chat.

Re: I cannot view ITV 103 since it has been changed to HD

Mr+Flibbles+86 — Mon, 22 Jan 2024 17:26:11 GMT

We are still looking to help you @Sharyn72. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks