topic Re: Every time i change channel on sky q mini the channel seems to skip play back for a few seconds in Sky Q

Every time i change channel on sky q mini the channel seems to skip play back for a few seconds

Roxyone — Wed, 17 Jan 2024 20:55:58 GMT

When I change channel on mini box it skips pauses rewinds for a few seconds then continues as normal, no issue with main box, signal quality/ strength are fine, any ideas, all software up to date as far as I can tell, reactivated mini boxes from main, issue effecting all 4 mini boxes

Re: Every time i change channel on sky q mini the channel seems to skip play back for a few seconds

oldfella — Wed, 17 Jan 2024 21:21:02 GMT

@Roxyone wrote:

When I change channel on mini box it skips pauses rewinds for a few seconds then continues as normal, no issue with main box, signal quality/ strength are fine, any ideas, all software up to date as far as I can tell, reactivated mini boxes from main, issue effecting all 4 mini boxes

Hi @Roxyone

First try rebooting the main Q box and then when this is completely back up and running reboot the minis. (One by one)
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.

If this makes no difference

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Every time i change channel on sky q mini the channel seems to skip play back for a few seconds

Roxyone — Thu, 18 Jan 2024 18:47:36 GMT

Cheers Pal , I done that reset on the engineer menu still having the same issue on the mini boxes as I change channels,, main box is fine

Re: Every time i change channel on sky q mini the channel seems to skip play back for a few seconds

oldfella — Thu, 18 Jan 2024 18:57:40 GMT

@Roxyone wrote:

Cheers Pal , I done that reset on the engineer menu still having the same issue on the mini boxes as I change channels,, main box is fine

Strange one @Roxyone

If it is happening on all minis it must be some issue with the main Q box.

If you don't have many recordings to lose then all I can suggest is to reset the Main Q box hard drive. There is not any guarantees that this will solve the issue.

Only other option is a Sky Engineer visit.

Re: Every time i change channel on sky q mini the channel seems to skip play back for a few seconds

Roxyone — Fri, 19 Jan 2024 08:10:35 GMT

Yeah that's the next port of call, thanks for all your help